Description
IntouchCX is seeking a Workforce Planning Manager to lead a team of Capacity Planners and Schedulers. This role involves directing, managing, and supervising the team's performance, ensuring alignment with company goals and client operational excellence. Key responsibilities include acting as a subject matter expert in resource planning and scheduling, designing and executing WFM planning, fostering strong relationships with clients, implementing training programs, driving cost-saving initiatives, and coordinating with various departments to maintain smooth operations.
