Summary from listing
Foundever is hiring a Workforce Scheduler to build, maintain, and optimize agent schedules across multiple call center programs. The role covers scheduling and planning, intraday adjustments, shrinkage and time-off management, reporting, and collaboration with forecasting, real-time management, and operations teams. It requires 1–3 years of Workforce Management experience, call center or BPO scheduling experience, WFM tool experience, strong Excel skills, B2 English, and strong communication and problem-solving abilities.
