Description
IntouchCX is seeking a Workforce Supervisor to direct and supervise Workforce Analysts and Specialists, manage team performance and development, and ensure delivery of company and client operational goals. The role covers forecasting and capacity modeling, staffing analysis, scheduling coordination, client escalations, operational improvements, and compliance. Candidates need a post-secondary degree in a related discipline, at least two years of Workforce Team Lead experience in real-time and planning, and at least two years of Workforce Planning experience; Aspect and Verint software experience is considered an asset.
