Description
IntouchCX is seeking a Workforce Supervisor to direct and supervise Workforce Analysts and Specialists, manage staffing forecasts and capacity models, coordinate scheduling and operational processes, respond to client escalations, and support workforce planning and staffing decisions. The role requires a post-secondary degree in a related discipline, at least two years of Workforce Team Lead experience in real-time and planning, and at least two years of Workforce Planning experience; Aspect and Verint software experience is considered an asset.
