Description
One Acre Fund is hiring a Contact Centre Manager in Kabwe, Zambia, to establish and lead inbound and outbound contact centre operations, develop customer experience strategies, manage SMS and external communications, implement standard operating procedures, oversee client protection compliance, and supervise, train, and coach contact centre agents. The role requires experience managing contact centre teams, workforce planning, customer experience strategy, client protection, and relevant software; a bachelor's degree in communications, sales, marketing, or a related field is required. The contract is one year, with health insurance and paid time off, and is open to Zambian citizens or permanent residents.
