Description
Nielsen is hiring a Knowledge Program Manager to build and lead its Customer Support knowledge program. The role owns customer-facing content quality, governance, coverage, publishing standards, self-service effectiveness, and KCS workflows; it also partners with the Help Center Product Manager and coaches support teams. The position requires KCS certification, practical KCS implementation experience, knowledge-management and support-platform experience, and 3–5 years of relevant experience. Benefits include health and wellness plans, a 401(k) match, paid time off, and possible vehicle, bonus, or equity eligibility.
