Zingtree

“Go for it. To have a tool that's live, it's interactive, it's always up to date, that can be used by people across the business... there's very few tools that can be implemented that can have as positive an impact as Zingtree.”

“Because the trees speak to each other, you get the same datasets, and it means that we don't need to necessarily build five different trees for each of those countries. We can build one tree and then within those trees, build any deviations that may exist,”

“[With Zingtree] we now have that level of visibility; you can see exactly what the agents are doing and exactly what the outcomes are.”

“The fact that this is a plug and play solution meant that engineering resources could be freed up for higher priority merchant experience impacting tasks.”

“After a thorough review of the tool we knew that Zingtree would be able to meet our current needs as well as giving us additional complexities,”

““Zingtree lets you present the company the correct way, consistently. That helps you get the reputation you want, and to build both the right first impression and the right lasting impression. “With Zingtree, everything you need is right there.””

““We convey professionalism – a professional, educated response – and people like that,” explains Bozeman-Bailey. “It sounds easy, but it’s not.””

““One of the things we love most about Zingtree is the ability to continuously update information as we go. If a doctor switches floors, or a clinic changes hours, or COVID guidelines evolve, we know we can put that information into Zingtree and disseminate it to the entire team instantly. We’re better equipped to serve our patients with consistent, cohesive messaging as developments occur in real time.””

““Zingtree has been an exceptional help with call times,” says Bozeman-Bailey. “It’s why Zingtree is worth the funding. The CFO was in total agreement when we presented it because the impact is so clear. We’re dealing with things that need to be expedited and done correctly.””

““Zingtree far exceeds my expectations. It’s a dream come true.””

““I quickly saw we could use Zingtree for so much more,” he notes.”

““Zingtree is a very easy, flexible, adaptable tool,” he concludes. “It will increase your service levels and reduce costs, easily. It almost feels like magic.””

““With Zingtree, you can get a customer to the answer in five clicks – with no back-and-forth,” McDonald says. “That’s been very powerful for us.””

““Zingtree is definitely effective,” says Graziano. “If you want an automated tool and don’t want to hire developers to build it, get Zingtree instead.””

““I’ve heard good feedback from people on the ground,” Graziano reports. “We transitioned easily – not even a blip in the process.””

“If you have the budget to get Zingtree, totally do it.”

“It makes it easier for your agents to do their job,”

“Zingtree lets agents walk-through and take the next step based on the interaction with the customer, so we don’t have to teach people all the little-bitty parts of the job every time,”

“When we lost Zingtree, we would have to email the dev team every time and have them take action just to make a simple change.”

“My team really missed being able to update our information and processes without third-party help.”

“Updating workflows is so much easier with Zingtree,”

“They have to think less on tickets and can concentrate on the interaction with the customer instead.”

“Our agents love being able to click right through a tree while they’re on a call,”

“I really see Zingtree not as suppliers but as business partners... we often call upon their support, knowledge, and experience.”