Allego

“Today, our customer success team is using digital sales rooms for relationship management. That wasn’t the original intention, but anything that engages a customer in a positive way is good. If you’re not using digital sales rooms, you absolutely should be.”

“I am a huge fan of digital sales rooms,” said Nitschke. “When we first started our digital sales rooms, I created a few templates for new products because our sellers needed a way to cross-sell and get some information about those products. And they did use those templates. Then they started creating their own. They love the feedback. They love the reporting they’re getting at the backend.”

“This feature enables us to efficiently manage 14,000 enrollees. Because Allego was able to do this for us, we were able to move all our clients to a single platform, saving time for our internal teams, who have to deploy this every single day,” said Nitschke. “If you serve a large number of users and you know some of the groups, but not all, I would absolutely ask your customer success team how you could use this Allego feature.”

“When we work with our clients, we don’t have a nicely put-together list of who is going to be in each group,” said Hutton. “A client might have a group of 100 people, and we don’t know any of them. All we know is that they have 100 people who need access to courses A, B, and C.”

“I was very quickly able to spin up a new onboarding course using content that I already had. As part of our onboarding, these new hires now go through the same skills training that we offer our customers, and we use the Allego coaching modules to coach them up. Our sellers get coached by the same facilitators and consultants that coach our client videos.”

“They were able to do things in Allego, go through courses, go through product learning. They were able to get coached automatically, asynchronously, in the course of doing their jobs. I was able to spend my one-on-one time adding value and helping them apply those skills.”

“With new mergers, new companies coming on, new organizations being built in the company, it got very, very difficult to manually onboard people with spreadsheets and sending out links to box videos,” said Eric Nitschke, VP, Commercial Enablement. “Even when I could get somebody to coach, sending things back and forth in email, it just wasn’t scalable, and I was spending all my time explaining things rather than actually adding value.”

“We have 20 off-the-shelf courses that we need to deliver to our clients on a day-to-day basis,” said Doug Hutton, EVP Customer Experience. “Since we went live with Allego 15 months ago, we’ve had over 10,000-course completions in the platform from our clients across 14,000 unique user enrollees.”

“We were able to cater our growth based on the needs of our users. Because at the end of the day, that’s all that matters to me — what do our salespeople need.”

““What we really enjoyed about Allego… was the step forward — the ability to enable our sellers with a real sales AI experience. That’s really what hooked us in.””

“Hard numbers aside, my wholesalers tell me that regularly seeing each other’s faces through the Allego videos helps them feel more connected to one another as a team than ever before. And that's saying a lot about what Allego can do for team building, since the majority of us have worked together for more than 20 years.”

““We use DSRs as a lead nurturing tool — almost a warm handoff from when they know they need a solution to meeting with us and our sales partners one-on-one.””

““It’s a great way to get information to customers without pinging them all day long. Information can be customized for one group or one customer, and the reps can participate. We can put all the content we want in there, but once reps get the link, they can change that content. It’s not set in stone because everything’s evolving.”

““We were able to take care of our customers and we had all the resources needed for our reps in Allego,” said Babineau. “With COVID, we were all siloed. We needed people to feel like they were still part of something. So we used Allego to make videos. We ran promotions and contests. It was fun. We got weekly updates from our leaders and we felt like we were connected as an organization.””

““I can’t get into my hospitals,” said Babineau. “I can’t get into my clinics. I have patients calling that need braces. What am I going to do? Luckily, we had Allego. This was 24/7 access to everything we needed. We just needed to do it a little bit differently.””

““The way we needed to train people, and the way they needed to learn, was changing,” said Tania Babineau, Senior Manager of Sales, Training and Education for Bracing and Support. “We have a heavy reliance on distributor partners all over the country. And we had a team of one trainer. We needed a way to get our message out effectively, but we had no budget. We had no bandwidth. Our morale was dipping. So we brought on Allego.””

““I was competing for distribution partners’ time because they’re allowed to sell other lines,” said Jim Brewer, Vice President of Sales, US Bracing & Support. “So I needed to be able to communicate with them very efficiently, and I needed to engage them at a high level because I want them selling Enovis the second they wake up and all day long.””

““It’s amazing. It’s innovative. Allego has been the most pivotal tool that we’ve brought on.””

“We’re proving that using this tool and using this capability is giving us an edge.”

“What really impressed me about Allego is that they’re constantly looking to innovate. So we doubled down with Allego because we felt it served our purpose from a learning platform basis, from a coaching platform basis, and now from a content basis. Allego is well-placed to help our sellers improve their capability and also support our customers in their buying journey.”

“Allego helped us better understand whether our sellers are finding the content, whether they find that content useful, and whether they’re using the content. We can dig through Allego’s content dashboards and see whether customers are engaging with the content via external sharing reports.”

““It’s a one-stop shop to eliminate multiple emails, searching through emails and attachments,””

““Even people who weren’t the primary Allego users, like relationship managers, plan managers, transition managers, began to use DSRs. It’s widespread throughout our retirement services division,””

““DSRs are such a wonderful way to house all of the content in one place,””

““We’ve been utilizing Allego to build out a learning course. Now, although everyone might tell their story in their own unique way, we’re all singing from the same song sheet. It’s been a huge help with that as well.””