Enterpret

“Enterpret helps us have a holistic view from our social media coverage, to our support tickets, to every single interaction that we're plugging into it. Beyond just keywords, we can actually understand: what are the broader sentiments? What are our users saying?”

“Enterpret is one of the most powerful tools in our toolkit. It's very Member-friendly. We've been able to share how other teams can modify and self-serve in Enterpret. It's bridged a gap to getting access to Member feedback, and I see all our teams finding ways to use Enterpret to answer Member-related questions.”

“We are laser-focused on giving customers more than they expect through a hospitality-first, individualized approach to drive retention and loyalty. Enterpret has allowed us to stitch together a full picture of the customer, including feedback and reviews from multiple data points. We now can super-serve our loyal customers in a way that we have never been able to before.”

“The Enterpret platform is like the hero team of data analysts you always wanted - the ability to consolidate customer feedback from diverse touch points and identify both ongoing and emerging trends to ensure we focus on and build the right things has been amazing. We love the tools and support to help us train the results to our unique business and users and the Enterpret team is outstanding in every way.”

“Before Enterpret, organizing research data took an entire day. Now, research synthesis is 83% faster - it takes just 15 minutes to pull the data and another 15 minutes to start synthesizing. Enterpret removes the manual work, allowing me to focus on strategic thinking with a clear mind.”

“We chose Enterpret for its intuitive UI and seamless data integrations, which enable us to combine data from all sources and generate deep, multi-layered insights. The insights we've gained are already driving meaningful change across our organization, and their responsive support and collaborative approach have been invaluable.”

“Enterpret has transformed our ability to use feedback to prioritize customers and drive product innovation. By using Enterpret to centralize our data, it saves us time, eliminates manual tagging, and boosts accuracy. We now gain near real-time insights, measure product success, and easily merge feedback categories. Enterpret's generative AI technology has streamlined our processes, improved decision-making, and elevated customer satisfaction”

““Any time I mention that Enterpret is working really well for us, the immediate reaction is always: ‘Wait, what is Enterpret?’””

““It elevates what our support engineers are capable of. They’re able to do much deeper debugging, identify root causes, and provide meaningful context before escalating bugs to engineering. That level of technical investigation is not typical for most support teams.””

““He shared that feedback with your team, and your founder immediately reached out and said, ‘I see the issue, and we’re going to make this better.’ That responsiveness is a big reason we continue to trust the product. Even in cases where the signal came a little late, it was still accurate and ultimately caught the problem.””

““It powers our entire bug workflow. We rely heavily on Enterpret to identify issues across the board. Even with sources like the QMA channel, which isn’t perfect, but is still directionally strong, we trust it because it’s more accurate than not. What’s especially worth calling out is how proactively your team has jumped in to make improvements and help fix issues as they come up. That level of partnership has made a huge difference.””

““Structuring all of those tickets has been incredibly valuable, but what’s been even more helpful is being able to ask Enterpret questions like how many users are affected and what kind of impact it’s having across social media.””

““I even use it as an onboarding tool for my team. It helps them get answers to difficult questions quickly and build a much deeper understanding of the issues that are impacting our customers.””

““Sometimes it's incomplete, but it's never been inaccurate.””

“With Enterpret powering Voice of Customer we're democratizing feedback and making it accessible for everyone across product, customer success, marketing, and leadership to provide evidence and add credibility to their strategies and roadmaps.”

“Enterpret automatically aggregated our feedback and labeled it accurately. It unlocked all of these use cases we always wanted but couldn’t attain due to bad data.”