Spare

“Our mission is to serve our community with dependable transit. We saw an opportunity to transform how we manage our fleet - replacing manual processes and scattered information with an integrated proactive approach. This is more than just new software - it's a leap forward for how we serve our riders.”

“The best thing about The Current operating on the Spare platform is the flexibility that we have from an operations and planning standpoint. We’re still growing and understanding how our services can best meet the needs of the community and the flexibility that Spare provides allows us to make adjustments easily and as needed which helps us continue to improve our on-demand program”

““It was a leap," Ballentine shares. "We were a little nervous at the time, but it's Austin, that's what we do. We took the leap and it worked very, very well. We’re hopeful that others can take that leap behind us. It'll be a lot less scary for them now that it’s proven that it’s possible to switch out the system you’ve had forever and go with something that’s going to really move your service forward.””

““We had the leadership of Spare, founders of Spare as well as their senior development team, here with us. Nobody was spared. Everyone came here and they worked on the system with us side by side pre-launch, leading up to the launch and then following through. They were with us in the mornings at 3 a.m. all the way till the evening, until we were all comfortable with how it was performing, and it didn't take very long for that. It's been really easy and really kind of fun to implement.””

““Spare provided us with a really unique product that is intuitive," explained Ballentine. "We wanted to make sure that everyone, whether they were riders with disabilities or our internal operations staff, could easily use the software.””

“We ended up selecting Spare out of the group of all of the successful bidders because of the algorithms, the way it was a really intuitive and accessible interface, the ease of implementation and the security of the back end of the system.”

““The app is better because it allows us to keep better track of trip locations and provides updates on what is coming up. Users can also give feedback about their rides through the app. Additionally, clients can update their information within the app.””

““Once we unified dedicated vehicles and TNCs on a single platform, the experience changed immediately for riders. They could see their trip in real time, understand their fare, and know what to expect. From a staff perspective, it eliminated confusion and allowed us to focus on service instead of troubleshooting.””

“From a microtransit standpoint, they love the readily availability of the thing. We've had people say that they've got a new lease on life because now they're able to actually go out and do things more often.”

“Overall, my experience with Spare has been overwhelmingly positive. The Team is incredibly knowledgeable and supportive, explaining the reasoning behind ride decisions, diligently researching issues, providing screenshots, and offering clear, transparent explanations.”

“Having applications in Spare not only significantly streamlines our application processing, but it also allows us to more efficiently and effectively serve GATRA riders. GATRA can process applications in real time so riders can start using the service right away.”

“Here at CapMetro, we are extremely pleased with the positive, collaborative approach Spare is taking to continuously improve its dynamic scheduling and dispatching system. Spare recognizes the importance of partnering with and listening to transit professionals to make improvements and to develop new features and enhancements. In Austin, they have met with drivers, dispatchers, customers, schedulers, and management and we are seeing excellent results.”