Unit21

““Unit21 has increased our efficiency. We've cut our alert review from a minimum of a week down to a day!””

““With highly customizable alerts, Unit21 allows us to meet the complex requirements of our customers and bank partners alike.””

““I love the control and visibility Unit21 gives our unique use case and the self-sufficiency I gained to create and manage all our own rules.””

““Our prep time for an audit using Unit21 went from 2 weeks to 2 days! This operational efficiency gives us great peace of mind!””

““Having adverse-media checks built directly into Unit21 has been a huge time saver for our analysts. As we expand our program to include PEP and sanctions screening, having all of that intelligence in one place will make our investigations faster and more defensible.””

““Having separate risk models for AML and Responsible Gaming is a game-changer. With Unit21’s CRR, we can measure and manage each type of risk precisely, without compromising compliance or player protection,””

““Before Unit21, we were constantly buried under more than a thousand open alerts. Today, that number has dropped by 72%, and our analysts can focus on the alerts that truly matter instead of chasing false positives,””

““Having workflow, case management, and reporting all in one place has completely transformed how our team operates. What used to require multiple tools and manual handoffs now happens seamlessly within Unit21, giving us the kind of efficiency and visibility we didn’t have before.””

““Our industry evolves daily, and Unit21 evolves with it. The flexibility to adjust rules, workflows, and scoring without engineering support lets us stay compliant at the same pace we innovate,””

““Unit21’s AI Agent gives our analysts a head start on every case. It surfaces the critical details instantly, cutting review time and helping us focus on real risk—not repetitive work.””

““Unit21’s flexibility allows us to tailor rules specific to our program managers and their co-branded partnerships.””

““Patriot Bank's experience with Unit21 has been overwhelmingly positive, highlighted by the platform's ease of use, customization capabilities, and user-friendly design. The bank appreciates Unit21's proactive approach to relationship building and their genuine interest in meeting the bank's needs.””

““With other vendors, there were always workarounds for our specific requirements. But it became clear Unit21 operated differently. There was always a solution to be found, which helped build trust that our specific requirements would be met.””

““Unit21’s customizable rules & workflows have been instrumental in improving our efficiency.”

““Unit21 makes complex compliance simple. No other platform brings together monitoring, investigations, and filings like Unit21. It gives us flexibility, control, and visibility we’ve never had before.””

““Unit21 is taking processes that used to burn multiple analyst-days per filing and shrinking them to minutes,” Frank adds. “The destination is a single platform where compliance work is smarter, faster, and far more efficient.””

““What I love,” says Frank, “is that we can now take an alert, turn it into a case, and then a SAR, and file it directly to FinCEN all within one platform. It’s an A-to-Z solution that saves time, avoids errors, and tells a great story to our regulators.”

““With Unit21, an alert becomes a case and a filing in one seamless flow — what used to take days now takes minutes.””

““Unit21 lets all of our compliance professionals communicate consistently,” says Frank. “That’s real efficiency.””

““Unit21’s AI Agent cut our review time nearly in half and freed analysts to focus on real investigations.””

“"Unit21 has revolutionized our fraud management—cutting losses by over $1M quarterly, detecting 50% of cases first, automating reports to save 2-3 FTEs, and transforming our team into a proactive defense force."”

““We used to do daily manual reports to get around the time delays in our immensely time-consuming legacy system. Now with Unit21 alerts, we’ve eliminated that daily tedious work, automating the work of 2-3 FTEs!””

““We knew our previous system was quite terrible at flagging fraud but once we spun up alerts in Unit21 we saw it even flag money laundering that the legacy AML system didn’t alert us on! There’s a difference in understanding how to work an alert and understanding AML and we must not be complacent, even if it’s relying on a system that regulators like and trust."”

““With Unit21, we have full control over configuration. We have control over the data and alerts and while this puts an onus on the team, I expect that we are up-to-date on fraud trends and looking to adjust the system as we see fit.””

“"We chose Unit21 for its flexibility in custom rules, data mapping, and integration, addressing both fraud and AML concerns with the control we desperately needed."”