Deepgram

“What Deepgram in AWS Marketplace has allowed us to do is quickly implement a top-tier speech recognition solution with superior performance at a low enough cost that all of our customers can reap the benefits.”

“By leveraging Deepgram through AWS Marketplace, we avoided the need for direct licensing and self-provisioning, which helped us sidestep operational inefficiencies like upfront server costs and additional operating expenses from multiple vendors,”

“We chose Deepgram Flux for its high accuracy and consistent real-time performance, running directly on Telnyx-managed GPUs at the edge so our voice experiences feel instant; latency is constrained by physics, not external APIs.”

“We were really impressed by the service, responsiveness, and general rapport of the Deepgram team complemented with superlative results of the speech recognition testing; it put them over the top.”

“We deliver complete private AI to enterprises and consumers. For us, voice AI vendors should be collaborative partners who help us bring state-of-the-art intelligence to end users who value privacy. For Prem, Deepgram is one of the key components turning that vision into something enterprises can run today: sovereign, verifiable AI agents that can finally speak the languages of their most regulated, privacy-sensitive users.”

“Across many conversations, especially in healthcare, we're seeing a clear pattern: voice is becoming the primary interface, as long as it's private by design. The integration with Deepgram is unlocking real-time workflows while preserving the strict confidentiality these environments demand. For voice AI vendors considering sovereign deployments, Prem's position is clear:”

“With Deepgram’s accurate and fast speech-to-text solution, We’re the Google Analytics of podcasts.”

““What Podsights does is provide what’s called ‘digital style,’ or pixel-based attribution for the podcast media space. Effectively, what we’re doing is calculating the metrics that brands and agencies can use to create an accurate, apples-to-apples comparison between podcast media and all other forms of advertising.””

““Ad spend on podcasts was $170M. This year spend hit $1.3B.””

““Brands weren’t willing to dip their toes in the podcast media space because there were really only old school, unconnected attribution methodologies out there.””

“Deepgram is a core part of our offering, and it will remain so. We have found more than a STT solution but a partner in Deepgram to help us innovate and improve upon our offering.”

““Voice AI is a systems problem, not just a model problem,” said Mundra. “Improvements in one model don’t translate to better outcomes unless the entire pipeline works reliably and with low latency.””

““When we began acting on interim transcripts and combined that with word timestamps, the agent could trigger API calls and follow-ups mid-utterance,” said Pratik Mundra, co-founder of SigmaMind AI. “That shift unlocked much richer, multi-step voice workflows.””

“We evaluated several speech-to-text providers, but Deepgram stood out immediately for Brazilian Portuguese. Other solutions struggled with domain-specific vocabulary—confusing car model names like 'Ônix' with common words like 'ônibus' [bus]. Deepgram got it right, even in noisy environments like traffic or subway calls. That accuracy was non-negotiable for us.”

“"We’re excited about the future with Deepgram. Their comprehensive platform gives us the flexibility to integrate additional voice AI models that will undoubtedly help us stay ahead in the market and continue delivering exceptional value to our customers on an individual basis.””

““The accuracy of Deepgram’s transcriptions has been invaluable,” says Leah Tillyer. “It’s helped us create market leading analytics that also ensure compliance. Our customers can trust the insights they derive from their call data.””

““Deepgram is the most accurate speech vendor we evaluated,” notes Matthew Yates. “Their technology has significantly improved our transcription accuracy, enabling us to deliver better insights and enhance our service offerings.””

““IT teams love Deepgram’s speed and accuracy, while technology teams appreciate how the platform doesn’t use the same open-source space that other vendors do, which helps with the total cost of ownership,” said Ellis. “Compliance users are laser-focused on ensuring that their customer-facing users adhere to compliance rules, which Deepgram’s high-quality transcripts enable them to do. And on the contact center side, the platform allows them to examine customer experiences both from a sales and an inbound service perspective, which helps them with training and coaching.””

““We pride ourselves on how fast we can capture audio and deliver it to any best of breed analytics application, and Deepgram had a similar mentality when it came to the speed and high-quality of its transcriptions,” said Ellis. “Especially during the COVID-19 pandemic, we’ve seen great growth in our healthcare customer segment, and customizable transcriptions are especially critical for those organizations.””

““An urgent need for improved scale and performance drove us to find a new ASR solution,” said Pete Ellis, Chief Product Officer at Red Box. “We could see that the requirements for our more high-end users, who employ 30 to 40 thousand call center agents, needed a more elegant and performant architecture in their software solutions.””

“Once I saw the accuracy alongside the pricing, startup support, and zero data retention, it became clear pretty quickly. Deepgram checked the boxes that actually mattered for us, both technically and from a trust and security standpoint.”

“What really stood out was how quickly we could go from testing to production. The onboarding was smooth, documentation was clear, and we didn't have to spend time managing infrastructure, which let us stay focused on building product and shipping features.”

“For legal use cases, security and consistency matter more than experimenting with tools that come with extra infrastructure or compliance overhead. Deepgram felt production-ready for law firms from day one.”

“Deepgram transformed collections from a friction-filled, risky process into a proactive, brand-positive experience at scale—giving us total visibility, faster resolutions, and making compliance a strategic advantage rather than a constant worry.”

“When we came across Deepgram, what stood out to us and what we noticed as a real differentiator in the market, was its ability to train custom models. As we’ve begun to roll out Deepgram to our customers, we’ve noticed the platform’s distinct ability to quickly and accurately transcribe product and company names, which is critical to them.”