Enterpret

“We chose Enterpret for its intuitive UI and seamless data integrations, which enable us to combine data from all sources and generate deep, multi-layered insights. The insights we've gained are already driving meaningful change across our organization, and their responsive support and collaborative approach have been invaluable.”

“Enterpret has transformed our ability to use feedback to prioritize customers and drive product innovation. By using Enterpret to centralize our data, it saves us time, eliminates manual tagging, and boosts accuracy. We now gain near real-time insights, measure product success, and easily merge feedback categories. Enterpret's generative AI technology has streamlined our processes, improved decision-making, and elevated customer satisfaction”

“The Enterpret team is always really quick to take action when I have a question or feedback. They are the most responsive, helpful team I've ever worked with. They have helped unblock me in so many ways that I didn't think would be possible.”

“What makes the difference is the Enterpret team and how responsive they are: proactively working on issues we have, looking at solutions, and always coming to us with proposals on how we can move forward. That made the decision to sign another year’s contract that much easier. It’s a partnership.”

“I can draw a dotted line from those discussions to the fact that we now have a whole new engineering team dedicated to fixing login problems.”

“In the past it would take me two weeks. With Enterpret I can get it done in 3 days,”

“The advantage of Enterpret is that we’re not relying entirely on human categorization. Enterpret is like a second brain that is looking out for themes and trends that I might not be thinking about.”

“When we launched Arc for Windows, Enterpret was invaluable in ensuring a smoother rollout for Windows users. It helped us monitor app stability and identify unexpected feedback spikes, allowing us to respond quickly and improve the user experience.”

“Enterpret helped us identify a critical factor contributing to a drop in day-one retention on our mobile app. This insight was pivotal in addressing the issue and improving our retention rates.”

“I can quickly compare the reports of specific issues like high RAM and CPU usage from version to version. This tells me whether or not I need to dive deeper into a potential spike in reports. Enterpret allows me to dive in directly from my dashboard and create queries to identify the reports related to whatever performance issue seems to have spiked. This means I can get engineers looking into bugs faster and ship fixes to members sooner!”

“We lean on Enterpret to capture the bulk of problems from the public product. Enterpret is our first stop for understanding trends and taking action on feedback.”

“At The Browser Company, closing the loop is critical to providing the ideal member experience. Using Enterpret, I can grab the people who requested a feature or fix and then send a bulk message that their feedback has been implemented.”

“Enterpret corroborates my findings and offers a holistic picture of our current members' feelings during exploratory research. Enterpret helps me know what to say no to and exposes insights we already have. I can target questions we can't answer with existing information. We've saved time for two teams on redundant research by providing insights on feature health, which revealed that further design iteration was unnecessary.”

“No one at our company realized graduation season would impact Arc. Enterpret helped us spot a trend where graduating students want to transition off student emails, which we wouldn’t have known to look for.”

“Enterpret anomaly detection helps surface trends people aren’t actively looking for and don’t know to look for. These feedback trends are critical for influencing product decisions.”

“Enterpret helps integrate insights into feature work by providing automated alerts and reports teams use as a weathervane for ongoing improvements. For example, Jasdev, an engineer on the team, identified a common request for a Password Reset feature shared in the Member Pulse report and quickly implemented the fix.”

“Enterpret’s interface was the best I'd seen for analyzing qualitative feedback in a quantitative way. I thought we'd have to choose one or the other, but Enterpret combines the two seamlessly.”

“Our users provide so many valuable insights; people share their hearts with us and want to know we’re considering their feedback. Our team aims to convey we’re looking at their feedback and that it goes somewhere meaningful by closing the loop.”

“We had wrestled with the thought to reduce our HOOP for a while, but it wasn’t until we understood contact reasons by interval that we felt comfortable pulling the trigger, saving us $1 million per year.”

“"Before, only a few people had access to customer insights. “ Honor reflected. “Now, everyone—from product managers to designers to content managers—can see exactly what users need and act on it. It’s shifted the whole company towards a more customer-first approach."”

“"We use Enterpret to triage feedback associated with the different chatbots vs the Membot. This helps us dig into exactly what users like—or don’t like—about each bot experience, and optimize," said Chloé.”

“"Compared to the 2.5 days we used to spend on Voice of Customer reporting, Enterpret automatically surfaces them in Slack," said Honor. "Our time is now used on retention and growth activities like developing new learning modules and improving existing course content."”

“"With Enterpret, we could finally show just how big of a pain point resetting app progress was. The data was unreliable. Once we built and released the feature, complaints immediately dropped 71%."”

“"For the first time, folks across customer experience, product, design, and leadership are aligned on exactly what our users want. This is game-changing," says Honor”

“"We’ve always wanted to be more proactive with user feedback, but without the right system, we simply didn’t have the time," said Honor. "Enterpret automated what we’d been struggling to do manually for years."”