ServiceChannel

““ServiceChannel is now one of our biggest drivers in how we manage facilities services. It’s a highly efficient way to keep our stores up to the same luxury brand standards as our products. As the ‘owner of our information,’ we can now spend less time to accomplish more at a higher quality than was possible before.””

““We were looking for a proven system that could unify our facilities management operations and improve our health & safety auditing process. This included finding a system that was flexible enough for anyone to initiate facilities work orders based on the audit results in real-time.“”

“The data from ServiceChannel gave us both qualitative and quantitative information that lets us work more strategically with our contractors, which is a win-win for everyone.”

“From finding and qualifying contractors to managing labor and supplies all the way through final payment, ServiceChannel is a complete solution: part CMMS and part e-procurement”

“The platform has also enabled us to share this data easily with other departments, which they appreciate.”

“The team has gained the visibility to understand what’s going on with its operations in real-time, as well as a history of data to refer back to and use in the future for enhanced planning, budgeting, and forecasting.”

““Deploying ServiceChannel to modernize our FM operations has been transformational for us. We have driven vendor performance to new levels and opened new channels of communications both internally and externally that helps us continually improve our overall effectiveness.””

““ServiceChannel has opened up a new level of dialogue and understanding with our vendors. Many of these discussions are based on the scorecards that we generate through the platform, which gives us access to real-time and relevant information.“”

““Becoming a more efficient company has been a game changer for us,””

““The great thing about ServiceChannel is that it’s a true meritocracy. You just focus on doing good work and you get rewarded with more customers. There isn’t anything else like it out there.“”

“We are competitive, we don’t like to see those metrics dip. Last time I checked we had As across the board.”

“Using ServiceChannel, we get time back in our day because the system basically manages itself. It has given us the ability to prioritize, track everything and be more efficient overall. Using the system to our advantage and to our specifications has been a huge help and has changed our world.”

“Management was absolutely amazed at how easy it would be to use ServiceChannel data to make data-driven decisions and establish best practices such as NTE pricing. Data is king; if you can prove it and show it on paper, you’re ahead of the competition. In terms of budgeting, what we get from ServiceChannel is miles ahead of whatever else is available in the market today.”

“It’s so easy to use ServiceChannel and so many people here use it, even without formal training. The system is easy enough that I could use it from the first time.”

“ServiceChannel is a great tool for capturing data for giving us better visibility into issues and best solutions across our stores. It has also enabled us to share this data easily with other departments, which they appreciate.”

““We know exactly where we stand with every vendor, which helps us make them more accountable using hard data that we can generate anytime. This full-circle accountability has made everyone better.“”

““If equipment is broken and it’s under warranty, the appropriate warranty company is dispatched, the problem is solved, and everyone moves on. It’s much more efficient for everybody.””

““With ServiceChannel Managed it’s all in one place,””

““Reliable vendor support is crucial for expansion. We didn’t want our operating partners blindly searching for service providers every time we entered a new market,””

““We’re not big enough to afford a dedicated facilities manager, but we’re too big not to have one. That’s why we chose ServiceChannel Managed — to help us close that gap so we can continue to deliver a top-notch dining experience for our guests every day.””

““ServiceChannel gives me peace of mind that we can get the longest service life out of our equipment that we can.“”

““I conducted a survey among our store district managers after making the switch … and everyone is satisfied.””

“I like to be strategic, but if I’m too busy putting out fires then I can’t get to this important work.”

“We are getting a lot more things done, and doing them more quickly since deploying ServiceChannel. Most importantly, we are seeing the condition of our stores improve as there are fewer unresolved or unreported issues.”

“We wanted to solve the problem of work orders falling through the cracks, which could have a negative impact on our shoppers’ experience. This was especially the case for our key assets such as refrigeration systems that were vital to the store operations.”