Sestek

“SESTEK’s AI Agents powered Koçtaş’s omnichannel transition, driving a 15% increase in self-service transactions that successfully elevated customer satisfaction while reducing agent workload.”

“Thanks to SESTEK AI Agents, Madame Coco customers can quickly access information on our website before and after their orders, while relevant questions are directed to the appropriate departments, shortening the processing time.”

“By bringing Ajman Bank One and our AI-powered Avatar together under a single vision, we are creating a more connected, accessible, and culturally aligned banking experience.”

“With the Agentic AI solution we built together with SESTEK, we deliver faster, uninterrupted service while freeing our teams to focus on more complex, high-value work.”

“In collaboration with SESTEK, AI resolves 44% of calls, improving consumer experience.”

“Today, 46% of our calls are handled by the AI Agents, and 37% of these calls are fully resolved without live agent support.”

“Through the automatic detection of silence durations and advanced analytics capabilities, we achieved 704 hours of monthly workforce savings.”

“Now, 98% of our calls are automatically analyzed by the system, allowing us to respond to customer needs faster and enhance our quality management.”

“SESTEK’s Conversational Intelligence solutions have significantly improved our processes and contributed to managing our operations more efficiently and cost-effectively.”

“This partnership has increased our efficiency by streamlining our quality management and provided significant improvements in agent performance.”

“SESTEK’s data-driven analysis helped us understand customer needs better and create the most accurate customer experience in a way that improves processes and ensures quality.”

“ViBi became a best practice in the sector, both with its contributions to customer engagement and self-service rates. Considering long-term IT investments, we completed and launched the project in only 6 months. This is the result of a successful collaboration between VakıfBank and SESTEK teams.”

“It is of great importance to work with the right business partners when implementing important projects such as digital transformation. We are happy to be developing solutions with SESTEK, an expert in conversational artificial intelligence solutions.”

“Our primary goal is for our guests to have unforgettable experiences at our airport. With the Virtual Assistant we developed with Sestek, we can respond to customer requests 24/7 via the mobile application, WhatsApp, and IVR channels without the need of live representatives. Using these channels, we streamline all processes without wasting visitors’ time. We prioritize investing in this technology to provide the highest level of satisfaction to our guests.”

“By combining AI and RPA technologies, we started to categorize customer complaints automatically and applied real-time complaint management. The technology not only shortened our response times but also helped us to improve the customer experience by providing more result-oriented responses.”

“Using Agent Performance Analytics, supervisors were able to monitor and analyse sales conversations and provide feedback to agents effectively. The technology helped detect possible customer complaints in advance and enabled responsible teams to respond proactively.”

“SESTEK Voice AI Agent provides us with automation for our collection processes. We now manage more than 50% of the collection calls to customers via Conversational IVR. As a result, customer payment agreements increased by 58% in digital channels.”

“In collaboration with SESTEK, we transformed our consumer experience operations into an intelligent, data-driven structure. Agentic AI now analyzes and resolves consumer requests at the first point of contact, helping us respond faster while increasing our teams' efficiency. Through automated resolution and real-time context handoff to live agents, 44% of our calls are now resolved end-to-end by AI, including 7 out of every 10 outage reports during crisis moments. This transformation has strengthened our operational resilience while measurably improving both consumer and employee experience.”

“SESTEK's Speech Analytics analyzed 100% of all customer‑agent calls and helped us identify areas of improvement for our agents. With the help of actionable insights, we achieved significant improvements in their performance.”

“This partnership has increased our efficiency by streamlining our quality management and provided significant improvements in agent performance. We were able to analyze customer calls faster and had the opportunity to provide constructive feedback to our agents. SESTEK's technology not only met our expectations but also became a tool we can recommend for any organization aiming to upgrade customer service operations.”

“Thanks to SESTEK Voice AI Agent, we can easily understand customer needs in different languages, providing them fast and accurate guidance for resolution. We also use SESTEK’s speech analytics solution to get valuable insights from conversations, which we utilize to improve our service quality.”

“SESTEK’s AI-powered solutions have significantly improved our processes and contributed to managing our operations more efficiently and cost-effectively. With Conversational Intelligence solution, all customer calls are evaluated, complaints are automatically categorized, and with the support of notification process for urgent cases, we have enhanced our service quality to the maximum.”

“This partnership has completely transformed our quality management processes. Now, 98% of our calls are automatically analyzed by the system, allowing us to respond to customer needs faster and enhance our quality management. In addition, by contributing to our training management and customer experience, SESTEK’s solution has elevated not only quality but also training and performance management.”

“SESTEK Voice AI Agent removes complicated menus from traditional IVR, guides customer's callers to the right destination faster, and allows them to complete their transactions with ease. Our customers' quick adaptation to this technology is the proof of success.”

“In collaboration with SESTEK, we transformed our quality management into an end-to-end, scalable, and data-driven structure within QNB Türkiye’s Collections unit. With our increased analytics capacity, we started to generate real-time, actionable feedback from a much broader set of calls. Through the automatic detection of silence durations and advanced analytics capabilities, we achieved 704 hours of monthly workforce savings. This transformation strengthened our performance tracking while measurably improving our operational efficiency.”