Retell AI

“The AI call is much more knowledgeable and can provide the service a lot more efficiently.”

“Our abandonment rates were really high before, some days it was like 20 to 30%, but now it's gone down to around 5 or 6% across the business, with AI handling 75-80% of all of our calls.”

““We're utilizing AI to empower our team, so that they can be much more effective with the AI agents working side by side with them. And, we're not trying to replace our whole team with AI agents because we know that especially in education, personalization is really important.””

“"Compared to our human admissions team, the agent provides a more consistent experience. The human team's response time can fluctuate based on workload, but Charlotte delivers stable, immediate support, eliminating waiting periods for students"”

“"That’s roughly 200 hours per month we’re getting back, allowing our team to stay focused on higher-value conversations"”

““Right now, our agent has handled more than 3,000 hours of talk time since we started — time that our advisors can now use to support students more personally””

““The AI sounds incredibly natural. We've had several prospects pause mid-call and ask, 'Wait, is this really an AI?'””

““Among the various providers we met, Retell stood out. We particularly appreciated that Retell was the only one genuinely interested in understanding our specific case and actively guiding us.””

““We’re not replacing people—we’re giving them better things to do.””

“As we’ve explored ways to drive greater efficiency in our business over the past 18 to 24 months, leveraging AI technologies has become a key part of that strategy. By doing so, we’re able to reduce the cost of acquiring new customers, and at the same time, maintain, or even lower, the cost of retaining and servicing them throughout their lifecycle with us.”

““We see the opportunity to roll out more and more voice agents to cities and to our customers, which is quite exciting. It’s going to be very valuable to have a good partner that can continue to help us adopt the latest technology and latest greatest models. If we’re at 60% resolution, we’d love to get everybody to 100%. Having a partner that’s willing to innovate quickly with us is going to be really critical.””

““The growth of our AI product has been probably our fastest-growing product of all time. In the past year, the AI product has over 10x growth. And it was already looking pretty good a year ago.””

““The AI agent was able to handle all of those customers and the influx of calls about the changes of service plans. It was extremely positive for the town and enabled them to do something they would have not been able to do before.””

““Our average customer is close to 70% resolution. For some customers, the simpler operations or those without as many complex cases, it’s close to 100%. We’ve seen a dramatic increase over the last couple of years.””

““The configuration process is quite simple for us now. We don’t have to go in there and spend weeks to build it. You can basically turn it on in a click.””

““Retell had better latencies, it was a better product that we could interact with, and it was a bit faster to set up. Today, the built-in support Retell has and the ability to quickly innovate and stay up to date with the latest models has been really helpful. There’s a lot of functionality you guys provide that, if we had to build it ourselves, would take us a lot of time.””

“You’re not getting someone who watched a YouTube tutorial and started selling AI. You’re getting someone with an engineering background who’s built complex systems before.”

“It's a very affordable way of giving a shot to potentially, hey maybe for your business it will really 10x it. I mean in our case”

“Kevin is probably the smartest one I’ve worked with. I need to tell him the least for him to get stuff done.”

“We got to five minutes with AI…we achieved what we wanted to do in a very fast way.”

“Instead of hiring, you know, 10 to 20 different agents, we thought that implementing AI will be good for our business…we use both AI and people to achieve maximum coverage…AI is used for all the hours where guys are busy on demos.”

“"Anna's our super AI employee of the month, every month...she's doing better than those seven or eight people were."”

“"We tried an outside call center to just handle some of the fronting where we did most of the closing and any approvals but that has challenges too... it's a training and somebody quit oh my god what do we do we got to train... it becomes a mess."”

““The onboarding was one of the best experiences I have ever seen.””

““It felt like Retell became an extension of our team,””