Hook
Customer Success
Hook stops churn before it starts. Our AI agents predict risk up to 6 months ahead, tell you exactly what to do next, and execute the busy work. Spot patterns that matter, act sooner, and grow NRR - all without adding headcount.
Contratando agora
A Hook está contratando?
Sim. Em 8 de outubro de 2026, a Hook tem 13 vagas abertas no Metaintro. 4 foram publicadas nos últimos 30 dias.
Vagas abertas
Mais recentes primeiro. Salário exibido quando a vaga informa.
- Senior Copywriter (Sports Emphasis)MarketingRemoto—Remoto—anteontem
- Product InternGestão de Produto/ProjetoNew York · HíbridoNew YorkHíbrido—há 8 dias
- Customer Success ManagerSuporte ao ClienteLondon · Híbrido · £70K – £80K/yrLondonHíbrido£70K – £80K/yrhá 8 dias
- Account ManagerSuporte ao ClienteLondon · Híbrido · £70K – £80K/yrLondonHíbrido£70K – £80K/yrhá 8 dias
- Legal Affairs InternSetor JurídicoNew York · HíbridoNew YorkHíbrido—10 de ago. de 2026
- Social Media LeadMarketingNew York · RemotoNew YorkRemoto—10 de ago. de 2026
- Technical Implementation ConsultantTecnologia GeralLondon · Híbrido · £60K – £75K/yrLondonHíbrido£60K – £75K/yr4 de ago. de 2026
- Senior Software EngineerDesenvolvedorLondon · Híbrido · £85K – £105K/yrLondonHíbrido£85K – £105K/yr30 de jul. de 2026
Padrão de contratação
Com que rapidez a Hook abre vagas e em qual modelo de trabalho.
Vagas novas por mêsVagas publicadas pela primeira vez no mês
Modelo de trabalho das vagasParcela das vagas abertas
Clientes
Todas as 4 empresas que a Hook cita como clientes.
Estudos de caso1
- hackajob
Outros clientes1
O que os clientes dela dizem
Depoimentos de pessoas dos clientes da Hook.
“To me, good customer success looks like our team truly understanding our customers’ needs - using Hook to pull that together has been really helpful.”
“Hook’s allowed us to be more proactive, getting in front of our renewals faster and doing more with less. With Hook, we’re well-positioned for the future.”
“Hook gives me the transparency to quickly identify low adopters, place active users into the right cadences, and consolidate manual admin into one simple workflow, saving me hours each day and driving my best performance yet.”
“Hook’s AI chat has been critical to my Customer Success workflow. It’s made me more consistent and more strategic, given leadership better visibility than we’ve ever had, and ultimately improved our hygiene and customer outcomes.”
“Hook not only brings all important data and communications together in one place, but it provides a system to act on it. Just one Hook alert lead to an upsell of £18k from one customer that we closed within weeks of the alert.”
Mostrar mais 2 depoimentosMostrar menos
“Hook lets me walk into every 6-month meeting fully prepared. It instantly pulls together account summaries, risks, upsell signals, and key finance contacts - work that used to take me 30–60 minutes per meeting. It’s saved me hours each week and completely transformed how efficiently I can prepare.”
“Hook’s Brief has been a game-changer. It gives me the customer context I need instantly to prepare for meetings. In seconds, I get the intel that might have taken a CSM hours to gather before. The signals and “plaibooks” for our CSMs promise to be a huge unlock, helping us identify churn risk early so we can focus on areas where we can make the biggest impact.”
Lançamentos e parceiros de IA
O que a Hook lançou e com quem trabalha em IA.
- LançamentoGuardianGuardian monitors product usage across accounts, benchmarks usage against levels its ML model has identified as optimal to prevent risk, and automatically drives customers back to those benchmarks.
- LançamentoAgent AnchorAnchor is Hook's AI agent for renewals, reviewing upcoming renewals and opening conversations with context in place.
- LançamentoHook for ZoomEvery Zoom discussion is captured, summarized, and prioritised by AI.
- LançamentoEchoEcho sees churn risk early by listening to what customers say, watching how they use your product, and understanding the patterns that matter.
Habilidades procuradas
As mais frequentes nas vagas abertas.
Stack de tecnologia
- Análise
- Google Analytics 4
- Bibliotecas
- D3.js
- Frameworks
- Next.js
Dados da empresa
- Sede
- 21 Great Winchester St London, EC2N 2JA
- Setor
- Customer Success
- Setor (NAICS)
- Informação
- Empresa semelhante
- Gainsight
- Site
- hook.co
- Carreiras
- hook.co/careers
Vagas por local
Onde a Hook está contratando. Escolha uma cidade para ver as vagas.
Empresas semelhantes
Empresas do mesmo setor que Hook que estão contratando agora.
Perguntas sobre a Hook
- A Hook está contratando?
- Sim. Em 8 de outubro de 2026, a Hook tem 13 vagas abertas no Metaintro. 4 foram publicadas nos últimos 30 dias. A maioria está em Design (4), Marketing (3) e Customer Support (2).
- Onde a Hook está contratando?
- A Hook está contratando em London e New York, com mais vagas abertas em London.
- A Hook oferece trabalho remoto ou híbrido?
- 55% das vagas abertas são híbridas e 36% são remotas.
- Quem são os clientes da Hook?
- A Hook cita 4 clientes, incluindo Salesloft, Planful, hackajob e Superhuman.