Latent Health

“The ROI is compelling, but the bigger point is that it helps us deliver mission-driven care in a financially sustainable way.””

“This partnership changed how we think about pharmacy-led medication access work. What once looked like a cost center now looks like a strategic growth lever.””

“A year ago, our workqueue was around 2,300 referrals. Today, it’s below 800. More importantly, we’ve moved from reacting to volume to operating with capacity, sustainability, and the ability to support patients earlier in their prescription journey.””

“Our specialty pharmacy was spending too much time doing administrative tasks, and morale started slipping. Once Latent took that body of work off their plates, our team’s energy skyrocketed. That enthusiasm—‘the Big Mo’—is invaluable. With a reinvigorated team, we’ve been able to focus on what matters most: delivering exceptional care to more patients in need.””

“At Ochsner Health, we choose like-minded partners to help us deliver exceptional care and drive innovation. Together, we are shaping a future of enhanced patient outcomes and streamlined workflows for our providers. From day one, Latent has exemplified what it means to be a trusted partner, aligning with our long-term vision for success. It is a privilege to work with Latent, and we are excited to further strengthen this collaboration, building new efficiencies and setting new standards of excellence across our system.””

“We had to go to leadership and show them denial rates, where patients were going, what we were losing in inventory. Until they saw it laid out, centralization was just an idea.”

“The future of pharmacy will not be defined solely by how efficiently we process prescriptions, but by how intelligently we orchestrate patient access, clinical outcomes, and enterprise growth.”

“At Cone Health, prior authorizations are not transactions. Behind every authorization is a patient waiting for their medication and a provider trusting a team of pharmacy technicians to clear the way forward.”

“Centralization was less about efficiency. It was more about giving the prior authorization work a clear owner so we could see all of it, standardize it, and improve it. Once we had that foundation, AI made the whole thing faster, but the order mattered. We built the model first, then used AI to scale it.”

“Health systems talk about infrastructure like bridges and tunnels — we need the same mindset for technology. Latent supports critical infrastructure behind the scenes so our people can focus on patients.”

“Every hour counts. It's important that we treat every authorization as expedited so patients no longer wait days for approvals that should take hours.”

“Latent has transformed our collaboration into a true partnership, revolutionizing our prior authorization process and enabling us to expand into a comprehensive medication access and affordability team here at MetroHealth.”

“Anything I do with AI, I'm not looking to replace FTEs. I'm looking to replace the openings we've had for three months that we cannot find.”

“It's magical because people are used to waiting 14 days or longer. They never get the therapy their doctor wrote. Now we can tell them we can get this done in three days.”

“It's not just an operational expense, it's more of a care transformation infrastructure investment — and that's how we pitched it.”

“At Ochsner Health, we choose like-minded partners to help us deliver exceptional care and drive innovation. From day one, Latent has exemplified what it means to be a trusted partner.”

“Our specialty pharmacy was spending too much time doing administrative tasks, and morale started slipping. Once Latent took that body of work off their plates, our team's energy skyrocketed.”

“Our vision was to humanize the specialty pharmacy experience by automating what patients never see. Now our pharmacists and technicians spend their time where it truly matters: guiding patients through complex therapies.”

“The appeal function has saved me a significant amount of time in my day-to-day workflow by quickly compiling all the necessary data to support medical necessity. It also generates well-written letters of medical necessity for denied prior authorizations, even in cases with complex denial reasons. I am grateful to have this tool, as it allows us to save time and dedicate more attention to our patients.”

“Latent makes the best use of modern LLMs tailored specifically to the needs of medical writers. With Latent's tools I can navigate complex authorizations more efficiently to get faster approvals for more patients. The Latent team has truly revolutionized the process of prior authorizations and appeals.”

“We are appealing more denials in a more time efficient manner—improving the turnaround time for patients.”

“AI is helping us reclaim time—reducing the time needed to draft an appeal by 80% so our teams can spend more of their time where it counts: with patients.”

“The ROI is compelling, but the bigger point is that Latent helps us deliver mission-driven care in a financially sustainable way.”

“It's not for a lack of talent. It's time. That is what Latent allowed us to retain and redeploy, to accelerate access to care, to accelerate access to medication in that last mile.”

“After Latent had been there a couple of weeks, they were telling me how excited they were, how things were changing, how you listened to them. It kind of changed everything, and I was all in after that.”