Listen Labs

““I have sat in a Monday morning meeting with an executive team and been posed a question,” Brian said, “and by Thursday morning I have data back, results and insight from a study that we ran with Listen, that never would have been possible with all of our old methodologies.””

““Our customers have the answers, and listening to them is really the key to unlocking the next phases of growth and innovation for the company.””

““The fact that so many people are willing to spend five minutes to do this survey shows how easy the platform is to use. There’s way less drop off.””

““We’ve done so many surveys already. It’s really cool that we can make and send out a survey in ten minutes and get results later that day,” said Ali. “It’s a total game changer.””

““It’s really nice that we’re able to reach a wide range of people who can answer in their own language,” she said, “It’s so helpful to make a survey and then, in a few hours, confidently say, ‘This is what people want.’””

““Previously we would have talked to people we know, some users, and done some online research. Now, when we have a specific question about how people work with money in various countries -- from Mexico to Germany, Brazil to the United States -- we can ask a representative sample of people who are in our target demographic. Feedback on Listen Labs is more honest and more direct than when people know they’re talking to the people who built the service.””

““Each project has been a success,” said Hoyle. “It’s like a series of 1% gains every day. From pricing to product messaging, everything is now better informed because of Listen Labs.””

““We needed a straightforward way to talk with existing customers, potential customers, and new audiences,” said Hoyle. “When I heard the Listen Labs pitch, I thought: that’s exactly what we’re looking for.””

““Research can be a lot of manual work.” she said, “I feel like Listen lets me focus more of my time on strategic work, talking to the customers. The bonus is it brings a little bit of the fun and joy back to my work.””

““Our leadership team was very thrilled at both the speed and the scale that Listen enabled,” Romani said.”

““We wanted users to share how Copilot is empowering them to bring their best self forward,” she said, “and we were able to collect those user video stories within a day.””

““I am not only able to scale the why, but also enable inclusivity,” Romani said. “Our customers are able to answer in a mode of their choice — whether it’s through a video, whether it’s through text, whether it’s through voice — in a language of their choice. And at a time that works for them, unlike the traditional qualitative research where people are boxed in a certain time and the date.””

““If I want to do 100 interviews with customers, I’m able to do it at scale,” Romani said. “I can reach out to hundreds of users at one third of the cost.””

““Working with the Listen team has been incredible. Everybody cares so deeply about what they do… and I think that’s such a great match for us and our story.””

““We can get clients the answers their internal stakeholders need in days or weeks rather than months. It has created a completely different kind of research experience.””

““Listen creates a type of scale that is very, very difficult, if not completely impossible, to recreate with traditional methodologies.””

“Questions may arise a year from now regarding the studies we have just completed. Previously, we would have needed to refresh our memories by rewatching recordings, rereading transcripts, and manually reprocessing the data. With Listen Labs, we can simply query the tool for the relevant insights.”

“Listen Labs is helping us streamline the distribution of information across the organization,”

“I was skeptical at first but was very much impressed with both the seamless survey-taking user experience and the depth of the responses we received,”

“Compared to other ways we could get this impactful feedback, Listen Labs offers a more streamlined solution, and really deep, actionable feedback.”

“I have attempted to trick it multiple times, yet it always detects fraudulent input. It’s impressive.”

“We did not have to replace any responses because of fraud or gibberish information,”

“Instead of waiting for feedback and spending six weeks or more on a project, we can now do things in half the time; sometimes a third of the time!”

“We value the accuracy of the transcripts, as they provide a complete and precise record of respondents’ statements,”

“I was worried that we would lose the deep connection typically established in in-depth interviews conducted by a human. However, that was not the case,”