PocketHealth

““Now, patients can get their images as soon as they are available. They can access their images without leaving home and share their records securely with their healthcare team.””

““Working with PocketHealth has transformed the way we work with our patients,””

“With PocketHealth, I’m confident that what’s being delivered has been thoroughly tested and will work as expected. I appreciate that patient experience remains at the center of everything they do.”

“Our staff were already busy booking appointments, registering patients and managing daily workflows. Finding time to make reminder calls on top of those responsibilities was a significant challenge.”

““For our staff, it offers efficiency. For our patients, it means they can call after hours and actually get help and answers instead of waiting until the next business day.””

““We are not only delivering the highest quality of care to our local community by transferring records to facilities in our network, but we can also give records to patients themselves to ensure continuity of care after visiting our region.””

““They have the power to do what they want with their images, and they like it.””

““They appreciate having everything at their fingertips on their own computers,””

““We have people from all over the world who are able to share their information with their providers, no matter where they’re at, because of PocketHealth.””

““PocketHealth was extraordinary in making sure that things were done that needed to be done, and we had very little IT staff hours involved. It was very simple, especially in comparison to other projects that I’ve taken on.””

““The product was super interesting and super easy to me.””

““With PowerShare, it takes time to set up new hospital users in the system and patients are often personally requesting imaging on CDs for appointments that are today or tomorrow morning. We needed a solution that allowed for more immediate sharing.””

““This is genuinely different from anything we’ve tried before. Our team is excited about what’s already working, and even more excited about what’s still ahead — getting to a place where every clerical task is automated and our people are fully focused on the patients in front of them.””

““My goal was always to redeploy our team to higher-value work — the kind of work that genuinely moves the needle for patients. We knew the right automation partner could improve the patient experience at the same time. That’s what we set out to find.””

““If they were going out and speaking to customers like PocketHealth does, they could make sure they’re building the right thing.””

““It’s a simple solution to a problem that no one else is solving. And they are solving it in a very minimal way when it comes to interfacing with PACS systems,” says King. “There isn’t a lot of backend work that needs to be done.””

““It’s a simple solution to a problem that no one else is solving. And PocketHealth is solving it in a very minimal way.””

““We didn’t have to try and find capital dollars. And it’s just been a huge benefit from both a patient and organization perspective.””

““One of the great benefits is that it’s easy for patients to use,” says Heikoop, a registered technologist with over 20 years of experience. “It’s an intuitive service for patients to learn and it helps facilitate communications between patients and their healthcare team.””

““Now we’re making it simple, secure and easy for patients to access and share their images,” says John Heikoop, Diagnostic Services Manager at Niagara Health.”

““Working with PocketHealth has transformed the way we work with our patients,” says Mike Sharma, Director of Diagnostics at Niagara Health. “Now, patients can get their images as soon as they are available. They can access their images without leaving home and share their records securely with their healthcare team.””

“Implementation was very positive. We had strong project management support and held weekly log calls with our customer success manager. Any issues that arose were addressed promptly. It was a true partnership, including joint problem-solving, which helped reduce monthly wrong-site arrivals from around 500 to about 100.”

“Our decision to move to PocketHealth was two-fold. First, it was less expensive to implement. Second, I had worked with PocketHealth before on implementing Patient Connect. I trusted them as a vendor and knew they would create more financial bandwidth. In essence, I would be at the same price point but now be able to turn on organic growth, planned growth and more net new functionality. That was my long-term thought process.”

““Being able to provide this service virtually is absolutely great for our patients,” Thorne says. “It saves employees time, so we can focus on other tasks and the overall patient experience has been fantastic. It’s so meaningful for patients because there’s this push now for transparency and we are all about empowering patients.””

““PocketHealth was a game changer for us.”