Parloa

“By deploying the AI Voice Agent, we are sending a clear signal: We want to rethink service—digitally, efficiently, and with a human touch. We are proud to be among the pioneers in the industry.”

“With the power of our Azure Cloud, leading AI technology, Parloa’s innovation, and PwC’s deep industry knowledge, our joint customers benefit significantly in transforming their customer experience.”

“Thanks to this cooperation, we enhance our consulting services with adaptive and human-like AI solutions tailored to the diverse requirements in customer service.”

“The flexible AI-based speech recognition makes it easy for callers to communicate their concerns, even if they don’t know the right terminology. They can get in touch with the right person quickly and easily.”

“With the Parloa platform’s low-code front-end, it is no longer necessary to involve Swiss Life’s IT department. Employees can change routing, keywords and intentions themselves – intuitively and without any programming knowledge.”

“A team of experts was responsible for training our AI agent. Our employees have a good understanding of what customers frequently ask, and they’re also the people who receive feedback from them. So they know what’s important to include in conversations.”

“The challenge was to create a routing logic that was as individual as the support we provide and as agile as our mindset. We were able to do this with Parloa.”

““Digital solutions like our AI Agent combine service quality with cost-effectiveness, while speaking the language of our customers. This is how we intelligently bring everyday life in Leipzig and modern mobility together.””

“The Parloa AI Agent has exceeded our expectations! Our customers now spend noticeably less time waiting on the phone. And this is just the beginning. We want to further optimize waiting times and the customer experience in the future – and already have several projects and use cases in the pipeline.”

“We have released our AI agent to the whole company so that everyone – from support to sales to development – can call and try it out. We have a colleague who has a real talent for dialects. He tested the AI agent extensively! It's really fascinating how versatile and adaptable the technology is.”

“The customized support, fast response times, and high availability really made the difference during the collaboration with Parloa. This ensured that everything went smoothly during the course of the project.”

“With the Parloa platform, we can now accept a large number of orders automatically. From product entry to individual details like product variations (colors, sizes), to storing payment methods, everything is easier thanks to voice control. And all orders are stored in HSE’s linked CRM system”

“We wanted a long-term improvement for the automated ordering process for us and our customers. It was time for an innovative solution!”

“We at HSE had a strong vision for the project. Together with Parloa and MUUUH! we managed to bring it to life: a modern conversational AI that not only improves the customer experience, but also helps us achieve our business goals.”

“This technological approach fits perfectly with MAINGAU’s innovation strategy. As a modern energy company, we strive to adopt forward-looking technologies at an early stage and take on a pioneering role. Parloa enables dynamic and seamless conversations.”

“Through our previous automation solution, we had already built strong internal expertise as well as dedicated IT resources around customer service automation. We were able to leverage this experience for the project and, together with Parloa and logen.ai, develop a solution that is optimally tailored to our service processes while being able to continuously evolve.”

“A true highlight is the ‘no-code’ system configuration. Using prompts alone, our service experts can configure and continuously improve the AI agent—without relying on releases or IT support.”

“Introducing the AI agent aligns with our commitment to human-centered service. Individual consultations remain with our people—AI just makes sure every request reaches the right expert faster.”

“Our service experience began with waiting. We wanted to change that—by embracing innovation with AI. Parloa offered not just advanced AI technology, but also a true partnership, sharing our vision to put people at the center of excellent service, powered by AI.”

“Parloa is not just a technology provider for us, but a long-term transformation partner. Together, we pursue an AI vision: unlocking the full potential of the technology to provide our customers with the greatest possible benefit and to remain future-proof.”

“We want to make customer service faster, better, and even more personal with AI. In an environment regulated by BaFin and the ECB, this becomes a balancing act between innovation and compliance. We are taking this step as one of the first companies in the financial sector. Parloa enables us to ensure that this is done securely.”

““Parloa is a really strong part of the foundation of CallTower, conversational AI practice,” says LeBrasseur. “They make our partnership something we look forward to building on. We’re convinced there’s going to be great things to come... especially for the people for whom we provide the solutions, the end users—the most important people in the world to us.””

““We’ve now been partners with Parloa for about a year and a half,” says LeBrasseur. “We knew that we could complement them with our professional services experience and our adherence to conversational AI best practices.””

““Walking through a digital form with an agent was taking time and money away from the insurer,” observes Alain LeBrasseur, CCaaS, CX & CAI Product Owner at CallTower, from CallTower company. “They certainly wanted to replicate the support they offered on their digital channel... but we also knew we wanted to evolve and accommodate the voice channel in a way that Parloa does with its technology, and CallTower, does with our professional services acumen.””

“The amazing, interesting part of this is that transformation from the digital interaction to the voice interaction. It’s a delicate procedure that requires conversational AI design best practices along with exquisite technology. That's what the partnership between CallTower and Parloa is all about—being able to put those two sides of the coin together”