Productboard

“We’ve always had a culture of transparency and collaboration, but our method of sharing information is more innovative now. Product solutions are no longer just in MURAL or FigJam in ways that don't translate immediately to the roadmap. Now, wherever ideas start, teams can find them in Productboard and see their history: the prioritization, all of the feedback involved.”

“Now, everyone understands there’s one unified location in Productboard where all customer and stakeholder feedback lives. Additionally, teams have clear expectations on how data should be used and triaged. And, with our transparent roadmaps, everyone knows what a given team is working on — that Productboard is the place to look and work.”

“The advantages with Productboard are the connections between Insights to backlogs and prioritization to roadmaps. It’s really considering the whole ecosystem of building products. Whereas some systems just do roadmapping well or insights well, Productboard brings it all together.”

“Without Productboard, we’d be back to spreadsheets and whiteboards. Now, our foot’s on the accelerator, and Productboard is helping us drive real product innovation.”

“We’ve really reduced the amount of time spent communicating out to stakeholders. Our stakeholders love that they can self-serve and visit our roadmap at any time,”

“Productboard has really been instrumental in creating that footprint of our digital factory. It digitized our planning process and made collaboration across teams more efficient,”

“Productboard is flexible enough to change with us. We’ve been able to put different statuses, different filters, and different views into Productboard that really help tailor the message to the individual that we're sharing that information with. This really helps the teams make better decisions and, in the end, deliver more value for our customers.”

““The main outcome of Productboard was to create cross-functional teams to work on certain projects, instead of having separate functional teams working on their own part. If five people can see the bigger picture together, they can sit and decide solutions made through awareness of the portfolio.””

““Now, [with Productboard], we have visibility into most of the things we need to know — ownership of initiatives, when stuff happens, the high-level description of initiatives, and any other relevant content,””

““If you tackle a problem from a functional perspective, within a small corner, you will always only ever be able to come up with a limited possibility of solutions. The impact becomes very limited — that’s the main issue before you even start thinking about losing money or losing efficiency.””

“When the design team looks at a redesign or research for a new project, Productboard is where we do the thinking and prioritization, not our technical specifications (we use Jira for that).”

“Everyone at the company now knows to look at the Portal for roadmaps. Our CTO loves looking at the Portal,”

“When the design team looks at a redesign or research for a new project, they might spend a few hours reading in Insights to see how customers use that functionality today.”

“Insights has been very helpful when new PMs onboard. They can see the challenges customers are facing, what the revenue team is saying, and can read feedback from prospects.”

“Productboard is now the default thing to do when you have feedback to give to the product team at Tray.io.”

“The team at Productboard practices what they preach. They’re highly responsive in terms of collecting feedback, working on features that matter to our team and checking in with us throughout the design process.”

“With Productboard, we were asking marketing and sales to be partners in the process of submitting user insights we could use for prioritization, but if they were going to contribute all this feedback, it couldn’t just be a black hole… they needed to see the output. There had to be some incentive for people to keep submitting feedback. We addressed this by using Productboard to make our roadmap more accessible for internal teams.”

“Just having all our user research and feedback in one place is a huge time-saver for us… across the team, this saves hours of effort every day.”

“I'm able to make a more confident decision myself regarding whether or not we pursue an idea, and when we do.”

“The Spark outputs are quality, so it gives you a sense of direction—especially when you're working with ambiguous ideas or you're not really sure if they're solving a core problem. Oftentimes I'll have a fantastic reference point, and then I can modify it to my liking just using my own knowledge and abilities.”

“The one thing that really kept me coming back is the shared context and continuity within the platform. That was the primary pain point Spark improved for me.”

“I didn’t realize how valuable the centralized inbox would be in terms of distributing requests and correlating those requests to features. It really gives us the ability to correlate at a higher rate, and see the centers of impact.”

“Productboard helped me create a framework for the business and do it in a much more customer centric way,”

“Productboard lets me stand up multiple listening posts to funnel information into a central place so I can distribute it to my team and the overall business,”

“Productboard lets us understand user requests, build out a roadmap based on objectives, share reports to the business, and help customers understand what we’re building and why.”