UserGems

“The UserGems leads are always quality, hot leads. The process is easy and well-thought-out which builds good results and helps us continue to build momentum to get even more adoption from within the company.”

“UserGems is the type of tool that I've been looking for quite a while. Your alumni customers are your lowest hanging fruit, and if you offer a great product or service, these champions will remember and likely bring you into their next organization. The key is to reach out at the right time with the right message, and UserGems helps us achieve that at scale.”

““With people changing jobs more and more, I’ve seen people that go through our nurture twice. If your clients are changing jobs, this is a huge opportunity.””

““To me right now, with organizations cutting back and looking at their tech stack, UserGems should be a higher priority. You’re going after people who know you and know your value. This means a “shorter sales cycle, higher value.””

““For me, it's reliable, as, on a monthly basis, we have new pipeline from the product,””

““If you believe in your product, UserGems should be part of your playbook. We have a 92% retention rate. So tracking past users is a must for us,””

““The email templates UserGems provided us when we were onboarding were helpful. The tone and tenor seemed more human and not like a marketing email. It’s strategic to have this sort of support, from email templates to creating workflows to make sure the leads get routed to the right people. Justine Wares, our Customer Success Manager, has been helpful.””

““Out of the initial 46 UserGems generated opportunities, 80% of them converted. Our typical conversion rate is 55%, so this channel has a 20% higher win rate than our typical win rate,””

““The first month, we did a big batch because we looked at everyone who had changed jobs already. I went for a run when the first outreach email went out. And I could feel my phone going crazy on my armband. I came back to thousands of emails. I was like, ‘oh man, this is going to be pretty cool,’””

““We wanted a process in place to get more pipeline and revenue from our past customers. We previously used LinkedIn, but it’s so manual and clunky,””

““We found out we weren’t capturing everyone because some people would still come inbound, and the rep wouldn’t know they had used our product in the past,””

““Our best leads always came from our past users. But we didn’t have a good way to track them down. We had internal processes like a rep would manually mark the person inactive in Salesforce. And then, someone else would manually look for where they went and try to get their new contact information. Relying on people to manually input data can be challenging for sales reps.””

““It’s like Christmas when we get the batch, the nurture goes out, and then the leads start flowing in.””

““Do the dirty work upfront, it pays off in the end. If you’re lucky enough to have an outreach tool like Outreach or Salesloft, make sure to utilize that functionality. I would also say make sure you’re checking that the team is actually following up with the UserGems - because those are high-value leads.””

““I would recommend it to any company that’s looking to grow. It’s a tool that helps automate high-ROI prospecting processes and it yields high results. As these leads convert at a higher rate due to their familiarity with Tipalti.””

““At any stage of growth, UserGems is super useful, and I’d highly recommend it,””

“"The job of a CSM is to make your life easier, and this isn’t always the case with every vendor. But our UserGems’ CSM (Caroline) works with us to ensure we utilize the product properly instead of the usual upselling you would get with other technology vendors.””

“"I’ve had an amazing experience with the UserGems Customer Success team. It’s been super easy. They’re very collaborative. Communication is great.  And a constant monthly meeting cadence that has helped us utilize the tool better.””

““UserGems ability to leverage Outreach and enroll contacts in pre-made sequences, so the rep doesn’t have to dig through SFDC, increases our reps’ efficiency. So, when our reps see a UserGems prospect, they perk up and pay more attention to it because these contacts are more valuable,””

““we hit them from every angle. We start with an email talking about the relationship at the past organization. We then follow up with a phone call, and a LinkedIn request but pointing them back to the original email with collateral. It’s important to provide value throughout the sequence.””

““Since they’ve used Tipalti before, it’s a familiar conversation. They feel like you know them deeply when you refer back to the previous relationship,””

““UserGems helps us accelerate deal timelines by surfacing people who aren’t necessarily decision-makers but can introduce us to the decision-maker. This has helped speed up our sales cycle and allow us to get in front of organizations faster than we would’ve naturally,””

““Overall, UserGems has helped with pipeline generation drastically. We’ve generated close to $4M in pipeline since we onboarded UserGems,””

““it takes a lot of effort to get the information UserGems provides. More tenured SDRs have the capacity to get some of that information on their own. But junior SDRs struggle to do so, thus not fully utilizing their territories. UserGems helped up-level everyone in the organization.””

““It automates what I’ve been doing manually on LinkedIn, with exponentially greater scale and efficiency.””