Blackthorn

““It is a dynamic, easily customizable platform that works seamlessly with Salesforce. And it activates data. There are no gaps in it — any gaps are just things we haven’t used yet.””

““Now we’ve got this information that we didn’t have before. We didn’t have the ability to kind of capture it and work with it in quite the same way.””

““It’s completely eliminated [bringing a laptop], which has been fantastic. It’s almost like a toolbox that you can use, and you can put together something from all these different pieces.””

““If we were trying to do that for them without having Blackthorn, it would take us forever.””

““Our Subway has gone from taking a loss at Open House to actually making a profit, in part because we’re able to give them more accurate numbers of what to expect.””

““Because we can check in people so quickly, I know exactly how to deploy staff at an event. We were able to create a more welcoming atmosphere — the people didn’t have to hurry. Scan, you’re here, welcome to Santa Fe College.””

““Creating each new event gets easier and easier, and that’s due to the way that Blackthorn works within Salesforce. I can create custom reports and registration questions specific to our college and, once set up, make minor edits and adjustments as needed for each event. It takes maybe a third of the time to build and manage an event than it used to — particularly for recurring events.””

““We still use that same template that we set up when we first did it, a couple of years ago, and it’s worked perfectly.””

““I was convinced two years before we got there, but I’m happy we’re there now.””

““Recognizing that we could move to a native-based Salesforce solution like Blackthorn made that decision very easy.””

““There was just no ability to customize it at all.””

““Blackthorn gives gift officers snapshots of who has registered and attended, who’s in their portfolio, and their giving capacity,””

““Blackthorn’s onboarding manager was responsive, knowledgeable, and easy to work with,””

““You know, every now and then in healthcare IT you get to work on a project that really makes a difference, and so this is one that resonated with us…we were able to see the faces of people that you were making a difference for so it’s been amazing.””

““It was very, very smooth…a few clicks and we were off and running,””

“Our Salesforce-first strategy simplifies administration and ensures all our data flows into one unified environment. It allows us to see the entire constituent journey and engage with people in a way that’s meaningful to them.”

“Support is dedicated, the product keeps evolving with our feedback, and we can move faster because everything lives together in Salesforce.”

“We’re always discovering new ways to use it. Now that we have our footing, we can focus on VIP journeys and the polished touches that elevate the experience.”

“It gives you features you didn’t even know you needed—and removes the manual work you thought was unavoidable.”

“Blackthorn gives gift officers snapshots of who has registered and attended, who’s in their portfolio, and their giving capacity. Gift officers have more insight into which events they should personally attend to move their relationships forward.”

“The back-and-forth dialogue is one of the best parts—support is responsive, and we can self-educate quickly with documentation and videos.”

“Blackthorn was the Cadillac—others were years behind, especially on the front end.”

““…Blackthorn responded promptly… by actually fixing the bug by a deadline and not just saying you’re going to put it on the roadmap someday.””

““Peers had said Blackthorn. If you’re going to do Salesforce, you want configurability—Blackthorn’s kind of it.””

“Peers had said Blackthorn. If you're going to do Salesforce, you want configurability—Blackthorn's is it.”