Listen Labs

““The fact that so many people are willing to spend five minutes to do this survey shows how easy the platform is to use. There’s way less drop off.””

““We’ve done so many surveys already. It’s really cool that we can make and send out a survey in ten minutes and get results later that day,” said Ali. “It’s a total game changer.””

““It’s really nice that we’re able to reach a wide range of people who can answer in their own language,” she said, “It’s so helpful to make a survey and then, in a few hours, confidently say, ‘This is what people want.’””

““Previously we would have talked to people we know, some users, and done some online research. Now, when we have a specific question about how people work with money in various countries -- from Mexico to Germany, Brazil to the United States -- we can ask a representative sample of people who are in our target demographic. Feedback on Listen Labs is more honest and more direct than when people know they’re talking to the people who built the service.””

““This level of detail enables us to better tailor our programs and learning support to meet the needs of our learners.””

““I was worried that we would lose the deep connection typically established in in-depth interviews conducted by a human. However, that was not the case,””

““We value the accuracy of the transcripts, as they provide a complete and precise record of respondents’ statements,””

““Listen Labs is helping us streamline the distribution of information across the organization,””

““Compared to other ways we could get this impactful feedback, Listen Labs offers a more streamlined solution, and really deep, actionable feedback.””

““I was skeptical at first but was very much impressed with both the seamless survey-taking user experience and the depth of the responses we received,””

““We did not have to replace any responses because of fraud or gibberish information,””

““Instead of waiting for feedback and spending six weeks or more on a project, we can now do things in half the time; sometimes a third of the time!””

““Numbers tell you what coffee snobs buy,” explained Hoyle. “Listen Labs tells you why.””

““It’s hard for us in Oklahoma to talk to an urban young person who uses public transit about their drinkware needs,””

““We went from ‘Should we even have this product?’ to ‘How should we launch it?’””

““We needed a straightforward way to talk with existing customers, potential customers, and new audiences,””

““We exist to give generously. We don’t just want to make a profit, we want to make a difference. That starts with understanding what customers actually need.””

““Each project has been a success,” said Hoyle. “It’s like a series of 1% gains every day. From pricing to product messaging, everything is now better informed because of Listen Labs.””

““This is going to be the standard of how we run research and how we really connect with our customers to get this level of insight,””

““For half the cost, we can have five times as many responses on all of the research that we run,” Brian said. “Not to mention that we’re getting the results turned around and analyzed in about a tenth of the time.””

““Our customers have the answers, and listening to them is really the key to unlocking the next phases of growth and innovation for the company.””

““It feels like it’s bringing more humanness into the room, not less.””

““It doesn’t feel like a platform that’s competing for my job,” Tereau said. “It feels additive to my skill set.””

““Without Listen, I wouldn’t be in the room,” she said.”

““For general audience questions, we had one study complete in literally three hours.””