PolyAI

“It’s the best and most seamless tech implementation I’ve ever experienced.”

“This is next-level conversational AI, and it’s far and away better than anything else I’ve heard in the market.”

“With PolyAI, we’re giving guests a better experience while removing pressure from our teams. And crucially, we’re not missing bookings and potential revenue anymore.”

“We were initially skeptical about handing over guest conversations to AI, but “Joe” (our AI agent) quickly proved himself a valuable member of the team with his warmth, efficiency and quality service.”

“Absolutely I would recommend PolyAI to other healthcare providers. I give them a five out five, they're a game changer.”

“I was really taken aback by how accurate and natural the virtual agent was. PolyAI fits the bill for our desire to continue to innovate and make sure technology barriers are as low as possible to get patients as engaged as possible.”

“Being able to contain routine calls freed up our staff to focus on the tasks that are most valuable and require additional nuance.”

“I would recommend PolyAI to other financial organizations. In fact, we have recommended the solution within the UniCredit group for implementation in other countries.”

“When we heard PolyAI’s solution in Croatian, we knew that was what we wanted for our customers. Our customers can now get information quickly in their local language, and I’m really proud of what we’ve created together.”

“Because of repetitive calls, we started looking for a better solution. When we heard PolyAI, we immediately knew it was a very good solution.”

“Implementing PolyAI has upped the game. When I have somebody else from another industry call me and ask me how we are doing it the right way, who could ask for more?”

“Lisa, our AI agent, is a representative of Quicken. She represents Quicken as much as I do.”

“At first there was pushback internally that this wouldn't work. Knowing that our customer base was more mature, we needed to be sure a solution like this could be a benefit to them.”

“I would absolutely recommend PolyAI to other restaurants; it's been a game-changer for us. Every call is getting answered, and we've seen the benefits in terms of conversion and revenue. As AI becomes more commonplace, it's a solution that works for both the business and the customer.”

“Taking away the mundane tasks and leaving me with the in-restaurant experience, talking to guests, learning their stories, that's the most amazing part of this job. PolyAI really does help me have more of that.”

“The quality of the voice agent was miles above any other solutions we looked at in the market in terms of how it was sounding on the phone.”

“We weren't sure if people were calling to make reservations, if people were calling for private dining, or if it was just for general FAQs. We were really blind to what that 20% was.”

“It’s a great experience. It doesn’t have a bad day, it shows up to work every day, 24/7. I wish I could hire more agents that were that nice!”

“The restaurant staff love it. They’re able to focus on the guests in front of them instead of worrying about phones that are constantly ringing. It makes their jobs easier, and it’s a better experience for our customers.”

“The initial build and deployment of the voice assistant was seamless - all we needed to do was provide the information and a few API keys. The rollout to other locations and brands has been really easy too, it’s like a well-oiled machine now.”

“I would absolutely recommend PolyAI to other organizations . I’ve seen what it can do in our call center, and now I’ve watched other teams across our business benefit from it too. It’s been a truly rewarding experience.”

“A two-percent lift might sound small, but in our business it means thousands more people getting the help they need. That’s real impact.”

“PolyAI rose to the top because of how authentic their voices sounded and how adaptive the technology was. It didn’t sound robotic — it sounded like one of our own agents.”

“When someone finally reaches out for help with their hearing, that’s a huge emotional moment. If they face a long hold time or can’t reach us, it reinforces their fear that they don’t need help.”

“This has been transformative in terms of ensuring our clients get high quality, impartial, free and confidential advice that the CAB network is justifiably proud of from local advisors within their communities”