Productboard

““Now, [with Productboard], we have visibility into most of the things we need to know — ownership of initiatives, when stuff happens, the high-level description of initiatives, and any other relevant content,””

““If you tackle a problem from a functional perspective, within a small corner, you will always only ever be able to come up with a limited possibility of solutions. The impact becomes very limited — that’s the main issue before you even start thinking about losing money or losing efficiency.””

“When the design team looks at a redesign or research for a new project, Productboard is where we do the thinking and prioritization, not our technical specifications (we use Jira for that).”

“Everyone at the company now knows to look at the Portal for roadmaps. Our CTO loves looking at the Portal,”

“When the design team looks at a redesign or research for a new project, they might spend a few hours reading in Insights to see how customers use that functionality today.”

“Insights has been very helpful when new PMs onboard. They can see the challenges customers are facing, what the revenue team is saying, and can read feedback from prospects.”

“Productboard is now the default thing to do when you have feedback to give to the product team at Tray.io.”

“The team at Productboard practices what they preach. They’re highly responsive in terms of collecting feedback, working on features that matter to our team and checking in with us throughout the design process.”

“With Productboard, we were asking marketing and sales to be partners in the process of submitting user insights we could use for prioritization, but if they were going to contribute all this feedback, it couldn’t just be a black hole… they needed to see the output. There had to be some incentive for people to keep submitting feedback. We addressed this by using Productboard to make our roadmap more accessible for internal teams.”

“Just having all our user research and feedback in one place is a huge time-saver for us… across the team, this saves hours of effort every day.”

“I'm able to make a more confident decision myself regarding whether or not we pursue an idea, and when we do.”

“The Spark outputs are quality, so it gives you a sense of direction—especially when you're working with ambiguous ideas or you're not really sure if they're solving a core problem. Oftentimes I'll have a fantastic reference point, and then I can modify it to my liking just using my own knowledge and abilities.”

“The one thing that really kept me coming back is the shared context and continuity within the platform. That was the primary pain point Spark improved for me.”

“I didn’t realize how valuable the centralized inbox would be in terms of distributing requests and correlating those requests to features. It really gives us the ability to correlate at a higher rate, and see the centers of impact.”

“Productboard helped me create a framework for the business and do it in a much more customer centric way,”

“Productboard lets me stand up multiple listening posts to funnel information into a central place so I can distribute it to my team and the overall business,”

“Productboard lets us understand user requests, build out a roadmap based on objectives, share reports to the business, and help customers understand what we’re building and why.”

“Productboard gave us a dedicated space where we could refine our products based on a product and customer-centric perspective.”

“Productboard helps us balance market demands with a focus on areas of opportunity and strategic initiatives.”

“We’ve had instances where a note has come in from a critical client that has been associated with a feature that was scheduled to be out in two, three, or four months. My team has recognized those as something that could be reprioritized and done more quickly to be more responsive to customers’ needs.”

“It’s also given me the ability to, at any point in time when getting questioned about what we’re doing, have the information, at whatever level of detail, at my fingertips.”

“Everyone has an opportunity to provide their point of view, and understand and influence our plans. That inclusive, wider discussion was facilitated by Productboard. It’s probably one of the bigger things that I don’t think I would have been able to do without the tool in place.”

“I would say that there is a better understanding of what we’re doing and why. I’m not receiving as many low-level questions about what our priorities are and what’s driving them.”

“Externally, I’m seeing people that aren’t in product being champions of products’ roadmaps. It’s democratized the conversation about what our priorities are and why.”

“My team’s communication is supported by the tool in that they can now look at and use it as a source of truth, versus having to share or create presentations. In that way, it’s caused more internal alignment.”