Qualtrics

““We see a correlation between customer satisfaction and renewals. The more signals we can connect to customer satisfaction, the better able we will be to make investments that lead to increased customer satisfaction — and therefore more revenue for the company.””

““The insights that we get are just things that we never had access to before. We're really, really excited to take the next step.””

““We really needed to focus on concepts of community and belonging and welcoming and home, ” says Sarah Foley, DU’s director of brand marketing.”

“Qualtrics allows us to continually reinforce the link between employee and customer experience. When our employees are engaged, our customers are advocating our brand. That, for us, is the way forward.”

““With our HOVR line, we’ve gained a foothold in a space we didn’t have before. Now we can do that again, and again, and again. ””

“Conjoint analysis can be pretty complicated, but as with Qualtrics’ other products, the conjoint package was intuitive and really simplified things.”

“The Qualtrics platform allows for quick, scalable analysis that can be easily shared across our organization to make fast decisions and support the intuition that has underpinned our success to date.”

“Successfully addressing patients' health and wellbeing is the top priority for any health system. But maybe Priority 1A is to also make it a great experience for them. Because frankly if you don’t, they ultimately will go find someone else who will provide a great experience for them.”

“Experience ID has put the customer voice into the hands of the people who are doing the work. All of our production managers and operations team members can see their impact on our customers in real time.”

““Culture isn't built through strategy decks. It's built through moments that people remember — moments when alignment occurs and people feel they're part of something bigger.””

“Qualtrics is a key tool that allows us to prioritize actions with the greatest impact on the experience. Previously we had a survey delivery provider, but to analyze the information and generate the visualizations we had to export the data, clean it, and analyze it manually. Today, with Qualtrics, we have more than a provider, we have an ally in experience management.”

“With Qualtrics, enabling the right teams to take action on customer feedback has become intuitive and seamless—this has elevated our customer experience to new heights across every moment that matters to our customers.”

““When a fleet manager tells us about a pain point, we don't just log it–we act on it, because that feedback might be about something that impacts driver safety or operational efficiency in the real world.””

““Our ability to integrate member signals, turn them into insights, and then drive actionable flows that are much more proactive has become a foundation for what we are now scaling in other parts of the business.””

“Qualtrics allows us to collect feedback from our customers wherever they are interacting with a product.”

““It is fantastic to get real feedback from the user, almost as if you’re having a conversation with them.””

“Qualtrics has put both the voice of the patient — and the tools to understand trends — in the hands of our clinical team members. As a result, we are enhancing the frequency of positive experiences and reducing friction as seen in our performance trend.”

““We saw an opportunity to learn how people are feeling about the experiences we are providing at Tufts Medicine; to learn more about what is working well and what we need to improve,” said Litvak. “In addition to responding in the moment to individual patients and families, we now have insights to guide us as we design ideal experiences. Qualtrics is helping us bring our vision of frictionless and unmatched care experiences to life.””

““We are now able to more deeply understand what is most important to our patients, and we use these insights to design processes and systems to deliver exceptional experiences,””

““The organization has to be much more obsessed with client retention. Client retention is the metric that best represents how good you are at what you do. It best represents the health of the business.””

“We were waiting months for feedback— Qualtrics was this nirvana moment. We can grab real-time information from people and know how they’re feeling about issues.”

“As we invest more in our product, we want to ensure creators and fans are at the forefront of innovation. With Qualtrics, we can keep a pulse on what their needs are and where the industry is going next.”

“We're able to give opportunity for a voice to our community in ways that we wouldn't have been able to otherwise hear them.”

“When the customer experience breaks, our customers go to Customer Care and that’s the repository where we deal with the complaints. Before Qualtrics, we apologized and tried to resolve. But after Qualtrics, we added a new layer - we action improvements to fix the pain points of the customer and prevent it from happening again.”

“Qualtrics enables us to see our customers more holistically —especially our largest customers, who are buying multiple solutions from us. Qualtrics is the engine behind a very successful CX and attrition enterprise program, and it’s also proving to be valuable at scale by providing a new level of insight into all accounts.”