Whatfix

““As a result of implementing Whatfix, we have seen a decrease in bug tickets, an increase in user satisfaction, and an overall better experience for my team having to support less.””

“Whatfix approaches the relationship as very much a partnership. I definitely feel like they’re part of our team.”

““Providing our agents the tools they need when and where they need them helps agents complete the sale faster and more efficiently,””

““Before Whatfix, agents had to leave workflows to find help. Now they have everything at their fingertips. It’s about having people self-serve and deal with things themselves—that’s where we’ve seen real change. It’s greatly impacted our support call volume.””

“The relationship between a customer and the application is the biggest driver of our success. If people have questions, answers should be easy to find. Whatfix features are a solution to go digital and transform all your documentation needs to be contextual, accessible, and easy to use.”

““It’s been great working with Whatfix; they are open to new ideas. We suggested an innovation and three months later saw it in production. They listen, collaborate, and care about our business goals.””

““We will definitely use Whatfix to drive more in-product communication across a greater range of products. Cybersecurity is vital – but it’s also vital to get it right. With in-app guidance, we can help the next generation of Sophos customers secure their future.””

“With Whatfix, our product team was empowered to create content and walkthroughs without dependencies on development, design, or release dates, with partners better equipped to educate themselves with new and existing features. 75% of partners find what they need in the self-help search section”

““We will continue to use Whatfix to fill current gaps in training materials in existing and new applications. We also intend to expand Whatfix analytics to determine where additional content is needed. For example, by identifying unsuccessful search queries and creating content to answer those questions. The future is very bright for the relationship.””

““Although the Workday DAP has only been live for a few months, we’re achieving 94% user engagement and 91% self help search success,” says Behnke.”

““Whatfix is the ideal DAP for agile, customer-centric insurance organizations like Sentry. The difference is that people love using Whatfix. You don’t need technical skills to create and deploy content, it’s packed with innovation, and we can integrate it quickly across almost our entire application portfolio.””

““We had such an overwhelming response, you just cannot imagine.””

““That’s the beauty, in a sense. The suggestions customers express have been taken as requirements, and Whatfix product teams have rolled them out in subsequent releases,””

““Users can leverage Whatfix in-app help for any topics of their choice. This enables them to find the right information at the right time,””

““In my opinion, the Whatfix DAP is not just a tool that’s going to help me in realizing my vision of new, easy onboarding. I felt like this is a feature-rich platform, which is rolling out release after release of new features that can be incorporated in the user education experience.””

““Whatfix is an ideal platform for renewables and energy companies looking to improve the adoption of JD Edwards, CRM, or other applications. It dramatically reduces the time spent training and onboarding our employees and supports our environmental stewardship.””

““If we introduce a new Salesforce feature, for example, and announce it by email, some employees will say, ‘I never saw that email’. With Whatfix we can announce it with an information widget and track who opened the widget.””

““I used to field up to 30 questions from people every day. Questions like, ‘When I process this order, why do I get an error message?’ Now, I receive a maximum of five calls every day. People can fix everything themselves in Whatfix.””

““We can provide step-by-step instructions to improve application use. As a result, we have seen a reduction in accounting errors.””

““Before Whatfix, the time-to-proficiency was approximately six months, now it’s closer to three months,””

““We recently introduced a new order management process, but the click button associated with the old process remained. With Whatfix, we could see who was using that outdated process, flag it to their leader, and provide additional guidance to ensure they used the new process.””

““The self-help information is organized by folders embedded directly into the applications, so users find the information they need quickly and efficiently.””

““These step-by-step instructions are ideal for that moment when a user thinks, ‘Just remind me how I complete that task?’ Instead of wandering the office looking for help, the answer is there in an intuitive walkthrough.””

““Whatfix reimagines our training. The DAP is easy to use – even for non-technical users. It supports in-application guidance across almost any interface and platform. And it’s so easy to update materials, we can at last keep pace with the system changes. Looking back, Whatfix was one of the best decisions we have made.””

““We evaluated a number of Digital Adoption Platforms, eventually narrowing it down to Whatfix. We completed trial versions of both Whatfix and our alternatives. Ultimately, we chose Whatfix for the value it brings and the ease of use in creating in-app guidance.””