Apaleo

“At Numa, launching a new property from an Apaleo set-up side is done within a couple of hours. If the right preparation is done, it's straightforward.”

“So that hurdle or barrier, of trying a new solution, of changing your processes, which I think is a vital part of improving your business, is much lower using Apaleo.”

“But having worked in classic hotels myself, I can see that the open API-first approach Apaleo provides, really makes it much (much) easier for an operation or for a hotel owner to try other systems, plug them in, try them out, change them.”

“Apaleo enables us to grow much quicker because we basically use the platform as our property management and payment provider. Around these 2 core elements, we were then able to build our entire technology stack at scale, making use of off-the-shelf solutions as well as proprietary custom solutions, which enabled us to kickstart and accelerate our growth.”

“AI is on everyone’s mind, but in terms of practical, daily hotel operations, it’s often still difficult to grasp. With our partner Apaleo, we co-created a practical Room Allocation AI Agent to solve a specific challenge in our operations where no off-the-shelf solution currently exists. We’re seeing a task that would take us 45 minutes per day per property reduced to just one minute. The impact on efficiency is real, and it’s a win-win situation for our guests and employees.”

“Switching to Apaleo was a real game changer for us, and we’re excited to continue growing together. Now we have the freedom to say: ‘The foundation is solid – and wherever we see additional needs, we simply bring in the ideal partner.’ The integration takes just seconds, and the Apaleo Store gives us a wide range of options without being too overwhelming,”

“In nearly 15 years in the hotel industry, I’ve never seen anything like it, nor with trainees or with new hires. The ease of getting started with Apaleo is truly unique,”

“Payments are one of our most critical parts when it comes to operations. That’s why it was so important for us to handle everything directly within the PMS rather than relying on an external provider. Third-party tools often come with long communication chains. Even though we haven’t encountered any problems yet, it is necessary for us to have a direct line to support, without having any delays or middlemen , ””

“Customisability is everything. You can build the tech stack that fits your needs. It’s intuitive, easy to use, and in day-to-day operations, it just works.”

“Setting up Apaleo Pay was incredibly easy. Now we have one central payment provider that works across all our apps and integrates smoothly with every app in our tech stack,”

“I needed a system tailored to our specific needs, fully automated. Our old PMS just couldn’t deliver that. Apaleo was the perfect solution for us because it gives us the flexibility to build our own, customised system,”

“Many solutions are already in the Apaleo Store before we even know we need them. Our team loves exploring what's out there to see how we can make our processes leaner and more impactful, just like we did with housekeeping,”

“For us, Apaleo is the most powerful PMS for a modern hospitality business. The world is becoming increasingly digital, and Apaleo provides exactly the flexibility and openness to keep up with that, whether it comes to CRM integrations or AI-powered solutions,”

“In the past, it was a real ordeal for us. We had to actively ask for integrations and then wait to see whether they would even be built. It cost us a lot of time and money. With Apaleo, everything just works. Almost anything is possible right out of the box. Apaleo truly thinks ahead, acts with the future in mind, and always keeps the hotelier at the centre,”

“That flexibility also allowed us to move quickly. We signed the contract and had the system up and running across multiple properties within weeks, which has been a real game-changer for us. 2026 will be a year of growth and innovation, and we’re very excited to scale with Apaleo as our foundation.”

“The goal was never to remove people from the hotel experience, but to free up their time, and Apaleo supports that with an open approach that lets us build exactly what we need rather than being locked into a rigid, all-in-one solution.”

“What really makes Apaleo stand out is how reliable and flexible it is. Our team finally has a system they can trust to work every day, and that’s made a huge difference. Instead of constantly fixing issues or dealing with clunky processes, our staff can now focus on being present for our guests.”

““Airbnb proved to us that the real barrier to entry in hospitality is no longer capital or property, it’s technology. With Apaleo and our modular stack, we are demonstrating that a digital guest experience can be human, profitable and scalable.””

““Being part of the Apaleo Community means moving faster. We co-create, test and refine. It’s a pragmatic and effective way to innovate. It’s also an unparalleled innovation circle and source of insight into AI’s impact on our industry.””

““When we compare our P&Ls with standard hotels, our technology-driven model allows us to operate with fewer staff, lower training costs and no reception desks, without compromising service quality,””

““Without Apaleo’s open APIs, we could never have developed Nestor. The platform is stable, fast and exceptionally accessible to micro-services and developers, with genuinely responsive support.””

““Apaleo provided exactly what we needed: an open, reliable and robust tech solution on which to build our own layer. With unlimited API access and clear documentation, our team was able to develop Nestor.OS, our customer and front-office management interface, which is natively connected to Apaleo,””

““There is no limit with Apaleo. It’s better than a generic super PMS, it’s a platform that allows us to build our own super PMS that fits exactly our current and future needs. The possibilities are endless thanks to their API-first approach. Apaleo allows us to have a serene view of our business, and that’s rather rare and therefore very valuable,””

““Apaleo stood out for its openness and ability to integrate seamlessly. We finally had a platform that let us connect everything, on our terms,””

“I was genuinely surprised by how easy it was to onboard new properties. After the first time, it was basically click-and-go. And the Apaleo Store ? That’s a game-changer. Being able to browse integrations and activate them with just one click is something I’ve never seen before. Apaleo covers the essentials, and the rest is up to us, with full flexibility through the open APIs.”