Constructor

“"We’re very data-focused as a business — we don’t just take a partner’s word for it. Everything has to be proven and measured. Constructor not only brings the tech but also challenges us with new ideas, helps us analyze the results, and even tells us when something isn’t a win. That honesty builds real trust."”

““Hey, did you see Belk has a shopping assistant?” has become a word-of-mouth driver that’s elevating the brand’s reputation as an innovator. In addition to the revenue increases, it’s generating curiosity and creating new reasons for shoppers to visit their site.”

““We weren’t just trying to fix relevance. We needed a system that understood what ‘good’ actually means in a supermarket context — not just what matches a keyword.””

“"What we were really happy about were the new capabilities that let us step in and react quickly. We can now modify product listings to display only in-stock products and hide those that are out of stock. And of course, we’ve enjoyed seeing how the algorithm lifts relevant and trending products. It’s far more reactive to what people are actually engaging with, rather than delivering a static experience. … It’s given us capabilities to deliver an individual shopping experience to each customer."”

“"We like the approach that Constructor has with affinity index with personalizing results, and group attractiveness vs individual attractiveness. That’s really important to us to provide individualized results. We also like the hands-on approach of your team … [particularly] the fact that the support was and will be very involved. We have dedicated people working with us, including engineers supporting us during [and after] the integration. We felt that with other vendors, we wouldn’t have that, or if we did, it would be for an additional cost."”

“"The whole experience has been fantastic — start to finish. I'm impressed with continuity from pre-sales to actual sales to driving the implementation. Your team is very coordinated. It seems like things shift from one face to another, seamlessly. I think that’s rare in the SaaS enterprise space. So, keep doing what you're doing."”

“"What we like about Constructor is that what it learns in one place carries over everywhere else. What it knows about a customer from search engagement or site behavior is leveraged across all products. It gives us a much more holistic view of the customer instead of a lot of separate tools trying to do that independently."”

““To build search yourself, you need very specialized expertise. There are many things that make sense to build internally — this is not one of them. The future is bright. We want to implement a lot of features and make shopping really easy.””

““It’s like having an extra person on the team. [...] I'll point it at a specific question — ‘Where do we have gaps?’, ‘What's underperforming?’ — and it comes back with things I can review, prioritize, and action. It surfaces the options, and I decide what's worth doing.””