Plain

““our enterprise customers use Slack Connect, and Plain makes sure those conversations come first. That’s exactly how it should be.””

““Plain runs its reporting on Tinybird. Now we use that same setup to track our own metrics – and we didn’t have to build any of it ourselves.””

““We brought everything into one queue. Now we can instantly see which messages are from enterprise customers, and make sure they’re answered first””

““We’re not just reacting anymore. We’re getting ahead of issues, keeping product in the loop, and giving customers the help they need – faster.””

““For the first time, I have a platform that's actually keeping up with what we want to build. Plain gave us the foundation to run support the way we wanted, with clean data and custom implementations. Everything is in one place.””

““With Plain, we’ve become far more consistent about leaving internal notes, linking Slack discussions to tickets, and closing the loop with customers – this is the boring but incredibly necessary work as you scale a team to provide a stellar support experience.””

““Plain feels like it was built for teams like ours – technical, developer-focused, and fast-moving.””

““Plain feels like it was designed for technical teams like ours. We don’t need a Zendesk replacement; we need the best B2B support tool for developers, and Plain fits that perfectly.””

“"With Plain powering our support, we don't have to think about scaling challenges. Everything just works."”

““Plain is solving a very real problem with a modern, developer-first solution. It’s been a game-changer for us”.”

“"We see Plain as a tool very similar to Raycast. Focused on a great user experience, intelligent workflows — and truly empowering the teams that use it."”

“"Plain caters for all of the support channels that we need as a developer focused product development company"”

““Before Plain, managing support across email and Slack was chaotic. We were constantly losing track of conversations, and it was hard to escalate issues to engineering. Now, everything is in one place, and our team collaborates more effectively than ever. Plain has completely changed how we approach support"”

““Having all customer interactions – email, Slack, and more – in one place means we can respond faster and collaborate seamlessly. We no longer have to guess what’s outstanding or where a conversation happened.””

“Because Plain's tooling and APIs are so open, we can dynamically make changes to our tooling and get the insights we're trying to gather as we grow really quickly.”

“We have AI in front of 60% of our tickets today. It's the only way we can sustain our growth without hiring linearly. When I look at the reports, the AI agent is doing the work of 10 people and costs a fraction of what one agent would.”

“If I had to pick what made the difference, it was two things: the API is incredibly powerful, and the people. This was one of the best POC stages I've done. The Plain team was available, approachable, and genuinely invested in our success. If you look at our Slack channel from the beginning, there were probably 50 threads from me asking questions. Matt [Plain’s CTO] and everyone on the team were incredibly available. That's how I was able to move so fast.”

“This was one of the best POC stages I've done. The Plain team was available, approachable, and genuinely invested in our success.”

“"By giving your support team the tools that are usually outside their remit, the loop is shorter. If we can edit our own internal tools, that makes us faster to fix people's problems. If we can fix the bugs ourselves, even better."”

“"By default, I assume I can do something in Plain somehow. I know that if I want to build a workflow, I can probably do it. And if there's a gap, the API can fill it in."”

“"Plain plugs into basically any tooling we can imagine, via MCP or API, interchangeably. That's the power of Plain: our workflows don't look that different to a year ago, but the information Plain holds is what's valuable, and we can do anything with it."”

“Customer cards have saved us many engineering hours per year – it’s a massive time saver.”

“It was a lot easier than I thought it was going to be. Between Plain and Phoenix, it was just a joy to set up.”

“The Plain API just works with you – it’s flexible, easy to build with, and helped us get up and running really fast.”

“Plain gives us the speed and flexibility we need to scale. It’s a platform that grows with us.”