Slang AI

““Before, it wasn’t uncommon to have customers hang up out of frustration after being on hold. That’s no longer a problem. Slang AI handles all of our incoming calls, and that has really helped us during peak hours.””

““What we’re grateful for the most is that now we don’t have to worry about the phones,””

““I love the fact that we don't have to worry about missing calls during the day,””

““Now that we have Slang AI there's no pressure for our hosts to answer the phone or interrupt someone as they're talking."”

““It allows management to take the time to work with the host to focus on what their presence is like at the door and being hospitable,””

““You came to me in person to address it as it was happening, and kept me updated the whole way through. That goes a long way,””

““It takes that load off of staff. They don’t have to worry about adjusting reservations that need to be canceled or updated. It saves us a lot of time,””

““We had a really hard time capturing phone inquiries before because by the time it got passed on to our event person the guest probably already found a different location or, you know, we have a post-it note with a typo on it and don’t know what the phone number is. So that's been a huge help,””

““The idea of utilizing a phone software to capture any reservations, event leads or questions that people have when we're not available was important to us,””

““I'm happy with Slang because I think it allows our managers to be more present in person.””

“We noticed we were missing over half a million calls a year,” said Alexios Milioulis, VP of Marketing at DineAmic Hospitality. “We were trying to really solve the issue of missed guest connections and calls going unanswered during peak hours. We wanted a way to streamline front-of-house operations while still delivering a high-touch guest experience.”

“The OpenTable sync was a game-changer. Guests weren’t just calling to ask about availability anymore, they were actually booking. That’s where the value really compounded,”

“Slang AI gives us peace of mind. We know that even during off-hours, we aren’t missing those guests who called looking for a reservation.”

“Slang AI has greatly improved the efficiency of our operation. Our employees now have to answer the phone a fraction of the time that they had to before, allowing them to focus more on customer experience and customer service instead of answering the same or similar questions over and over again on the phone. Slang AI also almost completely eliminated our crazy amount of robo and junk calls which we are very thankful for.  We are grateful that we were introduced to Slang AI at the GFS Food Show in Chicago and look forward to a great long-term relationship.”

“Now, if there's a customer complaint or something about food poisoning, it's not just sitting on one person's plate that may be off that day. I can just set up an email alert to all of our managers so whoever is there can deal with it right away.”

“Even with better staffing than during Covid times, my staff would likely boycott if we were to stop using Slang AI.”

““[For me], the data on the back end is more powerful than the booking system itself,” said Scott. “It's really clear for our management team to be able to look at it and say, ‘We've got something bigger going on here, and we need to figure out how to address this.’””

““We've certainly seen it in terms of how it's affected the frontline staff in terms of the call volume. That's invaluable.””

““Slang AI gives us the ability to take those hundreds of hours back and use those for other things in the restaurant, serving our guests who are right there,” said Scott.”

““One of our stores was getting thousands of calls a week, and sometimes that is just crippling,” said Scott Selman, Marketing & IT Consultant for Titan Hospitality.”

“It's record time for me, for a whole new system, for sure. And the launch has been silk, just perfectly smooth,”

“Because of the OpenTable integrations and the Tripleseat integrations, we've booked seven OpenTable reservations and generated one real qualified private event lead via slang in the last 36 hours, and some of those are tables that might not have booked otherwise,”

“I was not happy with where we were at before Slang at all. It was a really substandard experience that was not representative of the Riot experience,”

“We looked at Slang and several other competitors in your space and really felt that Slang’s unique focus on hospitality as an industry was what put you heads and tails above your competition.”

“One of the things that surprised me the most was the cross-selling. These reservations would have never happened had we not had a feature like this.”