Atomicwork

“Atomicwork has enabled us to have improved visibility into our operations," Syachfri shared. "It helps us see where we're overstretched or underutilized, identify performance gaps, and plan resources with confidence.”

“People aren't scared of change — they're scared of the unknown. We focused on showing them how this would make their work easier, and the rest followed.”

“It wasn't just about addressing our challenges. It was recognizing the chance to achieve something bigger - to transform the way we work.”

“"Our ultimate goal is simple – remove all friction so employees can just get work done. With Atomicwork, we’re closer than ever."”

““Finance could focus on critical tasks, and employees got immediate answers. That’s the power of great change management paired with intelligent automation.””

““Atomicwork let us do things we never considered possible before.””

““It saves us time and helps us improve content where it matters most.””

“"Users love that Zoe acts as a one-stop shop, they can see all their requests in one place, right inside Slack, without switching tools."”

“"The Atomicwork team was with us every step of the way. We defined sprints, burned them down, and delivered on time. They were willing to stretch with us, to build, co-develop, and respond quickly to feedback,"”

“"We needed a partner who would truly work with us. Atomicwork’s strategic vision and roadmap were already 90% aligned with what we were trying to build,"”

““Automate repeatable tasks, the ones you won't learn from by doing repeatedly. You get 100 shared mailbox requests — no matter how many times you do it, it doesn't add value to you. Those are the ones to automate.””

““The ROI on deploying Atom across our teams has been incredible. Unlike Jira, Atom allowed us to maintain our IT service team without adding a single headcount in six months. It handles simple queries that used to interrupt our Finance team, and it provides our CEO with real-time updates on shipments and orders - questions that would normally require a phone call or an email or a meeting, disrupting someone’s day,””

““That’s why our focus shifted from just deflection to automation. It's not only about answering FAQs anymore. It's about giving back time and focus to our teams by eliminating the repetitive manual work, the smaller work,””

““That's really the selling point for me — Atomicwork being natively on MS Teams, where everyone spends 90% of their time,”

““We wanted to upgrade our ITSM solution with a conversational AI system — something that could handle basic and repetitive inquiries using our knowledge base, without needing a teammate to step in,” he explained.”

“Atomicwork has significantly enhanced our capabilities, particularly in automating the transition of tasks from Level 1 to Level 2 support. Previously, this required simple approvals from senior staff members. Now, both approval and execution of these tasks can be completed in less than a minute with just a few clicks.”

“From IT to Finance to HR, Atomicwork is enabling instant self-help, reducing support workloads, and streamlining ticket resolutions. This is just the beginning—exciting opportunities lie ahead to further enhance productivity and innovation, creating a smarter, more efficient digital workplace experience”

“The ROI on deploying Atomicwork has been incredible. Unlike Jira Service Management, it allowed us to maintain our IT service team without adding a single headcount in six months. It handles simple queries that used to interrupt our Finance team, and it provides our CEO with real-time shipping updates.”

“Atomicwork's platform elevated our service management, driving both operational efficiency and a superior employee experience.”

“We were able to deploy Atomicwork and replace a number of incumbent solutions within 6 weeks. We have already seen significant improvements across ticket deflection, self service and employee experience.”

“Atomicwork has been the gold standard of companies we work with. It makes the lives of the IT team easier.”

“With Atomicwork, everyone whether in HR, IT, or Finance was finally speaking the same language, using the same workflows, processes, and tools.”

“By adopting Atomicwork, we achieved remarkable ROI and optimized IT operations without increasing headcount.”

“We looked at many solutions, but none came close to replacing ServiceNow—until we found Atomicwork. Unlike legacy systems, Atomicwork enables us to move at the speed of business.”