Blend

“The more referral partners we’ve shown the product to, the more loyalty we’ve won as their recommended lender.”

“Blend was the only tech company we found that was humble enough to take our feedback and integrate it—deferring to us as industry experts—while nimble enough to work quickly and produce reliable products.”

“Blend caught our attention because they were reimagining the whole process of getting a loan. It’s been about a decade since there’s been anything exciting to talk about in lending. We realized pretty quickly that this was it.”

“We can get [pre-approval letters] to the member instantly, so they’re able to submit their offer as soon as possible.”

“Our members rely on us to provide an opportunity to connect, no matter what medium they are currently using.”

“Consumer expectations are changing, and we have to deliver an elevated experience.”

“We are trying to remove fear and intimidation for our members when it comes to financial products like mortgages. Blend helps us remove that fear.”

“The fact that Blend tracks member satisfaction was huge. We want to partner with people who care about our members just as much as we do.”

“We’re here to guide our members and help them achieve their financial dreams. Whether it’s saving money or buying a home, everything we do comes back to that.”

“All of those new services just add to the bottom line.”

“Automated follow-ups gave [loan officers] a lot more time back in their day.”

“We wanted a borrower portal that was easier for the borrower from start to finish…We love that it’s not just a tool for loan officers—it’s a tool for everyone.”

“Blend’s Mortgage Suite makes it possible for loan officers to effectively use data points, from initial client engagement all the way through closing. The intuitive application experience saves LOs time, but it also makes the overall application experience better for borrowers too.”

“The high NPS scores are a testament to how easy the experience was and how easy it was to understand for our borrowers.”

“The KeyBank mortgage experience was missing a certain level of client engagement. Blend’s technology gives clients more visibility into their loan application process, but also allows them to communicate with their loan officer as needed.”

“Blend was the only provider we could find that offered the combined solutions on one platform.”

“One of the key benefits of the Blend platform is that it’s simplified our support structure. Previously, we had vendors for each of our product sets, and if there was an issue, we would need to reach out to each one. Now we go to Blend for everything and it doesn’t matter if it’s a deposit account or mortgage application. If we have a question or need support, it’s one resource.”

“That was part of our holistic product experience vision. We wanted our members, prospective members, and our associates to be able to use the same platform. Whether it’s a mortgage application, a consumer lending application, or a deposit application, we wanted to have one source of truth instead of the disparate systems we’d been using for years .”

“We cut up to five days off of a loan cycle by having a complete package up front.”

“I can tell you that after we saw Blend, we wanted it.”

“We chose Blend to focus on meeting changing consumer expectations.”

“Blend is two things for us as far as our process goes. It is where consumers interact with Compass Mortgage. And secondly, it’s where our loan officers start the origination process. So the fact that the loan officer is living in the same system as the borrower makes that experience much, much better.”

“Spanish Intake is obviously great for non-English speaking consumers who didn’t have the option before. But also the loan officers in the communities they’re serving, being able to support these borrowers is a big deal to them.”

“Mortgage companies are consumer driven, and good technology solutions are being asked for more each day. So you really need to be playing in this space because that may be the preferred way that your consumer wants to interact with you. But it also may not, and you need to be able to serve them both ways.”

“What Blend does is it takes a person who has been in the business for one year and gives them the power of someone who has been in the business for over a decade.”