Finix

“The overall integration process was very straightforward – which helped speed up the implementation process.”

“As soon as we had a technical demo of the Finix platform, we knew that Finix was going to be our new payments provider – it just made sense.”

“Since we’ve migrated to Finix’s processor, we’re being notified about funding failures faster than ever! On average, we are notified within three days, which is significantly better than the previous 12 days.”

“Since switching to Finix, our partners and their customers are able to connect their bank accounts and make payments the same day.”

“We absolutely love how responsive everyone at Finix is! James Fisher and Andrew Tiemeier will respond at any point, day or night. The Finix team goes above and beyond to problem solve in real time, find working solutions to issues, and then prioritizes product solutions for future fixes.”

“One of the biggest drawbacks with Stripe is that ten years ago, you could call someone at Stripe and have a conversation. Now that’s virtually impossible. A lot of our customers enjoy the very high touch point of customer service that Finix provides. This is impossible to do with Stripe.”

“When we were first using Stripe, in order for our customers to use ACH, they would have to utilize micro-deposits. Using microdeposits was confusing for a lot of our customers and it introduced multi-day delays. As a team, we came to the conclusion that Stripe is not the right long-term payment processing partner for us.”

“Having multiple steps and multiple days involved in the ACH verification process on our previous payment platform was a constant frustration.”

“Alexander and I previously worked in AgTech, and we saw an opportunity in agricultural retail. We specifically noticed pockets of extremely advanced technology around farming: Like drones, satellite imagery, and advanced machinery. Agricultural retailers have a very important role in the agricultural ecosystem, but the tech stack used by most of them was very outdated. So, we thought - let’s change the tech stack.”

“Finix has been a consistently reliable partner. As soon as we experience a new challenge, the Finix team has been there to help us navigate through the obstacle at hand. As a startup, having Finix’s capabilities driving our payments infrastructure has moved us ahead several years in our development. Finix’s support team has allowed us to leverage capabilities immediately.”

“Schools have been left to navigate an increasingly technologically- demanding world while using systems that are several decades old. We’ve also seen families become frustrated with the lack of transparency, complexity of tools, and abandonment of cash as a means to pay for their children’s expenses.”

“We started as a very small line of business team, but we quickly realized that payments were so core to our business, that we needed every department across the organization to adopt the mentality that we are not only a mobility company, we are also a payments company.”

“The user interface was ready to go for us to use. How we would onboard clients was clear and ready.”

“When I first joined Passport, they had just launched a strategic initiative to assess their opportunities in integrated merchant processing, with the goal to improve the overall value proposition of our payments product to our clients and their customers, resulting in improved revenue and retention by delivering a superior client experience.”