Omilia
conversational AI
Omilia is an enterprise conversational AI company that builds self-learning virtual agents for contact centers. Founded in 2002, Omilia powers 1 billion+ conversations in 30 languages for Fortune 200 enterprises across banking, insurance, healthcare, and utilities.
Omilia在招聘吗？
是的。截至2026年10月12日，Omilia在 Metaintro 上有155 个在招职位。
在招职位
按最新排序。招聘信息注明薪酬时会显示。
- AI Developer / Software Engineer开发者远程—远程—3天前
- AI Developer / Software Engineer开发者远程—远程—3天前
- AI Developer / Software Engineer开发者远程—远程—3天前
- AI Developer / Software Engineer开发者远程—远程—3天前
- Data Analyst / Computational Linguist人工智能/机器学习远程—远程—10天前
- IT Support Administrator - Greece通用技术Municipality of Marousi · 混合办公Municipality of Marousi混合办公—10天前
- Data Analyst / Computational Linguist人工智能/机器学习远程—远程—10天前
- Data Analyst / Computational Linguist人工智能/机器学习远程—远程—10天前
招聘模式
Omilia 新增职位的速度，以及职位的办公方式。
职位的办公方式占在招职位的比例
客户
Omilia 列出的全部 24 家客户。
客户案例5
- piraeus-bank
- Public Service Electric and Gas (PSEG)
- FUNKE
- Eurobank
- Public Service Electric and Gas Company (PSEG)
客户怎么说
来自 Omilia 客户的评价。
“We are in the business of destroying IVR as a legacy experience and rediscover it as the new, digital channel…with not just technology; there is a portion that is art behind what we do”
“Working with Omilia has been an incredible experience. We now have clear insights into what customers are saying and how the system responds, allowing us to truly understand what our customers want. This visibility helps us pinpoint exactly where to improve our processes and better meet customer needs.”
““Although both PDS and Piraeus Bank senior management had reservations regarding the maturity of Speech/NLU technologies to provide quality service to our customers, we were very positively surprised to discover that Omilia’s NLU solution not only managed to provide an excellent Customer Experience, but also exceeded, by a large margin, our expectation regarding all KPI improvements.””
““W e had high abandonment rates — up to 20% across the various options . We’ve roughly cut those in half.””
““Caller identification is very important for the magazine division: we can successfully identify 87% of callers. In January, we had 3 million interactions between Omilia and our systems, and nearly 97% were successful.””
再显示 7 条评价收起
“We look back at our decision to improve our contact center with Omilia’s conversation customer care technology as one of the most successful decisions with a significant impact on our customer-facing image”
““By using Omilia, we’ve been able to give that same customer experience across the board, regardless of whether we’re in blue sky or storm or some other sort of emergency event. .””
““We never have to switch to DTMF, whatever the size of the storm. Omilia has always been up and running 100% of the time, and it can handle whatever kind of loads we are seeing during the storm seasons.””
““We’ve really driven our containment up significantly, about 4%, which translates annually to somewhere in the neighborhood of 250,000 to 300,000 calls that are contained in our automated service, which would have otherwise been handled by [human] agents. We’ve also driven down our handle time significantly, with a 15-second drop in average handle times.””
“Working with Omilia was highly collaborative. They were very flexible, adaptive, and agile.”
“When we met Omilia, we quickly discovered that natural language gives us an opportunity we never even thought of before.”
“We’ve been tuning our IVR for 15 years and had achieved solid containment. But we needed a solution to improve the customer experience even more and provide a natural language conversation.”
AI 发布与合作伙伴
Omilia 在 AI 方面发布了什么，以及与谁合作。
- 发布Workforce AI platformOmilia’s Workforce AI platform delivers fully automated quality scoring for human and AI interactions, covering call quality, agent performance, compliance, and script adherence.
- 发布Agentic AI Adoption FrameworkOmilia’s framework allows for a risk-free integration of Agentic AI into contact centers and decouples planning from execution within dialog flows.
- 合作Atento & Omilia Strategic PartnershipAtento and Omilia established a strategic partnership to lead the next wave of Conversational AI innovation.
- 合作Omilia and SpinSci TechnologiesOmilia and SpinSci Technologies joined forces on AI-powered, EHR-integrated self-service.
所需技能
在招职位中出现最多的技能。
最常要求的技能
- Conversational AI
- Python
- NLU
- Salesforce CRM
- ASR
- Enterprise sales
- APIs
- LLMs
- JavaScript
- Integrations
- Negotiation
- Linux
技术栈
- 库
- jQuery
- GSAP
- Lodash
- CMS
- WordPress
- HubSpot CMS
- 分析
- Google Analytics 4
- Google Tag Manager
- 安全
- Complianz
- 营销
- HubSpot
公司信息
- 总部
- Larnaca, CY
- 成立时间
- 2002
- 行业
- conversational AI
- 行业（NAICS）
- 信息业
- 同类公司
- indigo.ai
- 社交媒体
- LinkedIn · X · YouTube · Crunchbase
按地点划分的职位
Omilia 的招聘地点。选择城市以查看该地的职位。
相似公司
与 Omilia 同一行业、目前正在招聘的公司。
关于 Omilia 的问题
- Omilia在招聘吗？
- 是的。截至2026年10月12日，Omilia在 Metaintro 上有155 个在招职位。 职位最多的团队是 Sales（43）、Developer（25）和Artificial Intelligence/Machine Learning（17）。
- Omilia 在哪些地方招聘？
- Omilia 正在 Greece、Spain、United States、Portugal、United Kingdom和Germany 招聘，其中 Greece 的在招职位最多。
- Omilia 提供远程或混合办公吗？
- 在招职位中，2% 为混合办公，98% 为远程。
- Omilia 的客户有哪些？
- Omilia 列出了 24 家客户，包括 vodafone、allstate、cdphp、piraeus-bank和Public Service Electric and Gas (PSEG)。
- Omilia 看重哪些技能？
- 其在招职位最常要求 Conversational AI、Python、NLU、Salesforce CRM和ASR。