Riskified

“Not only is the Control Center very user-friendly, helping streamlining the whole process, but we’ve seen a substantial improvement across our approval and chargeback rates. In the end, we just get better topline results.”

“With Riskified, fraud is managed dynamically, with models being constantly improved based on our feedback. Also, with our previous solution once an order was rejected it couldn’t be recovered. Riskified allows for a second review: we can quickly recover actually legitimate orders that would have otherwise been lost.”

“Before Riskified, our customer service team could spend as many as 20 hours a week on tedious manual work. It was a time-consuming and inefficient process, making it difficult for us to grow. Now we have a solution that can scale as needed, our team has more time to respond to real customer queries and has easy access to actionable insights .”

“It was an easy choice to adopt Dispute Resolve to manage nonfraud chargebacks as we grew, and it has helped us scale up volumes without compromising our performance or overloading our people.”

“Our in-house analyst produces outstanding win rates, and Riskified Dispute Resolve enabled her to maintain and scale her performance as we grew. Consolidating data and automating menial tasks allowed her to focus her time, insights, and expertise 100% on revenue recovery.”

“Through Riskified’s dashboard I run a daily trending analysis to see where the risk is coming from. We have reduced operational costs, have a holistic view of where our fraud is and more time to focus on increasing sales.”

“You have to find a solution that helps you stay competitive, a system that lets you to concentrate on the fundamentals, like growing your business.”

“Anyone can say they’re managing fraud by over-declining, but at what cost? You will probably decline most of the fraudulent orders and your chargeback rate will be very low, but you’re losing good customers and revenue. Finding the balance is critical.”

“Riskified provided the additional layer of protection we needed in Brazil and is a technological partner we continue to rely on when expanding into new territories. We now entrust Riskified with reviewing our entire LATAM segment, but also North America, Asia, France, and Africa.”

“Maintaining a great, localized customer experience is key when entering new markets. Riskified works invisibly, in the background, and consistently delivers great performance.”

“After successfully expanding into LATAM and gaining a good market share, we were suddenly hit by a type of fraud we’d never experienced in our traditional markets. We needed fraud management experts that could protect our investment and support future growth. We decided to partner with Riskified.”

“Our phased test of Riskified, which started first on declined orders only, let us both train the model and see the actual ROI we would get ahead of time.”

““Working with Riskified to stop these losses has increased our revenue retention dramatically, providing excellent ROI for us. The integration required was seamless and met our very rigorous requirements for customer data protection. It has been a win for the organization across the board.””

““We prioritize customer satisfaction above all, so we have had to balance that against stopping policy abuse. But with Riskified, we can now selectively prevent abuse while maintaining attractive policies and a positive experience for our good customers.””

“The overall cost of fraud was a major pain point. It included chargebacks and related fees but also wasted marketing spend, and the damage to the customer lifetime value. We estimate it represented 6.5% of our total revenue. Riskified has allowed us to reduce those costs by more than half.”

“Our partnership with Riskified is the perfect example of a positive business case: the approval rate went up, chargebacks have drastically gone down, and we can now safely pursue our global growth strategy with confidence.”

“After being hit by the fraud ring, we needed to rebuild our reputation with the bank. Our payment provider advised us to use Riskified to show that card payments were under control. It proved successful: very soon our approval rate not only bounced back, but it also was higher than it’s ever been.”

“After assessing other vendors and seeing Riskified’s winning performance, we felt their team is a true partner with a strong commitment to our success.”

“Riskified’s ability to provide a solution that scales to our growth objectives has proven to be incredibly valuable in helping to expand our business and bring on new customers.”

“Things will naturally change with your business and you want to make sure you have a partner that is willing and able to adapt with you. Riskified’s team is fantastic and true partners in how they approach your challenges.”

“The bump in authorization rates was immediate after deploying Riskified, taking us to about 95%. At the same time, we have since recorded virtually no chargebacks — fewer than 10 total in the first six months of 2023.”

“A lot of providers can be too turnkey – you give them your problem and then there’s no further interaction. That hasn’t been the case with Riskified. The team has always been receptive to our feedback and has really helped us improve our internal tools to ensure greater success in the future.”

“During the pandemic, we didn’t know approximately how many bookings we’d be reviewing each day. It was much more than our team could handle and so we brought on Riskified. Raising our approval rate so significantly through one of the most challenging moments in our company’s history established Riskified as a trusted partner.”

“The travel landscape changed drastically and our internal systems weren’t prepared to handle these new behavioral patterns. Riskified’s extensive merchant network was able to pick up on these changes more quickly, which enabled us to auto-approve more orders and reduce the growing number of manual reviews.”

“Our collaboration with Riskified has driven significant improvements. We’ve eliminated chargebacks, enhanced our fraud approval rates, and seen a substantial increase in authorization rates, allowing more legitimate customers to purchase from us seamlessly. These results reflect our fundamental commitment to leveraging innovation and delivering the highest standards of service to ensure customer satisfaction.”