ShipMonk

““They didn’t just adapt to our wholesale requirements,” Marianne says. “They actually helped improve them.””

““We had customers posting on social media, saying, ‘How did I get this so fast?’ It was the best kind of surprise,” Marianne says.”

““One time, we needed a quick check on a product in the warehouse,” Marianne recalls. “Michelle’s team got photos and feedback back to us almost instantly. That level of responsiveness? We never had that before.””

““They actually wanted to learn about our products. They took the time to understand what makes our business tick and tailored their approach to meet our needs. It was obvious that we weren’t just another account to them. That really made staying with them an easy choice.””

““Running a lean team while managing eight-figure growth would have been impossible without the logistical support ShipMonk provided.””

““ShipMonk gave us the ability to focus on growth without worrying about hiccups in delivery speed or accuracy,””

““Their team made onboarding seamless, and the level of responsiveness and support surpassed our expectations.””

““With our previous experience, we felt like we were being gouged and nickel-and-dimed,” Hatcher recalls. “ShipMonk’s transparency was a game-changer. What we agree to upfront is what we get. No surprises, just trust.””

“ShipMonk wasn’t just a vendor. It was clear they would be an extension of our team.”

““A trusted partner we don’t have to worry about.””

““ShipMonk has given us the confidence to dream bigger,” Hatcher says. “I’m able to confidently write a number for double or triple growth for the next two to three years because logistics is not a concern. In the past, we were absolutely held back. If you don’t have logistics right, it impacts customer service, sales, and planning—all aspects of the business.””

““It’s the kind of partnership that lets you sleep at night,” Hatcher says with a smile.”

““Our team’s focus has been on planning, marketing, and how to get more inventory to ShipMonk, because ShipMonk does a great job getting it out,” Mongan says.”

““ShipMonk was able to turn that around in 24 hours,” says an impressed Hatcher.”

“As the founder, I couldn’t focus on product or marketing because all my energy was focused on fulfillment. With [the other 3PL], I was always worried if orders would make it to customers – and if it would be the right item. Once I switched to ShipMonk, I could focus on other tasks with the peace of mind that fulfillment was working! Since then, I’ve been able to scale Feat by millions of dollars,”

“I would absolutely recommend ShipMonk to others with absolute confidence. We now have full control of the minute details of every order, as well as great support and response time.”

“The one thing we didn’t expect, but which gives us huge efficiency, is the way ShipMonk routes new SKU bundles in the system. It allows us to create any combination in our order management system and simply auto-map it to ShipMonk. Before, every new SKU creation would mean training, setup time, and rampant errors as packers accustomed themselves with the new SKU. Now, we can create new bundles and offers on the fly without worrying about downstream effects.”

“The real time billing system gives us an idea of our per-order cost immediately, which helps us understand campaign effectiveness and provides warning of any potential issues. Troubleshooting has been easier and faster than before.”

“We were able to cut down our average shipping time by at least 2 days, courtesy of ShipMonk’s different warehouse locations.”

““We’ve been doubling revenues yearly, and to continue, we need to be better at implementing systems before volumes become too high,” Enrico explains. “ShipMonk’s strong tech infrastructure will continue to be a key part of our growth.””

““ShipMonk doesn’t just support us; they grow with us,” says Enrico. “Together, we’re proving that logistics can be the difference between good business and great.””

““We’ve seen no difference in service quality or delivery times to our clients, but we’ve benefited from ShipMonk’s larger negotiated rates,” Enrico notes.”

““During our sale spike, ShipMonk didn’t just handle it; they nailed it,” says Enrico. “Their team treated those hundreds of extra orders like business as usual, and as a result, our customers never felt the rush—we delivered on time like clockwork.””

““Fulfillment and logistics are a significant cost,” Enrico explains. “After partnering with ShipMonk, it’s been great to streamline operations, integrate systems, and have weekly calls with our Merchant Success Manager, Michelle McCall, to align on priorities. Fulfillment is now less of an issue, allowing us to focus on the overall customer journey.””

““Agility isn’t a luxury; it’s a necessity,” shares Enrico. “We needed a fulfillment partner we could trust implicitly to scale with us and keep our customers happy.””