Veriff

“Working in partnership with Veriff has helped us provide the security our customers need. As a result, our processes have improved 100%, and our customers are safer and happier. While Chicks Gold provides digital assets worldwide, Veriff secures the process and aligns with our KYC goals.”

“Through using Veriff, we have been able to provide our users with a more streamlined and secure onboarding process, allowing users to more easily upload the documents needed to start using the platform. Veriff has supported us in our growth and expansion, protecting the platform from fraudsters and bad actors.”

“We couldn’t be happier with how this partnership has progressed.”

“With Veriff’s help, and by leaning on their  Identity and Document Verification solution , we’ve been able to onboard more genuine customers and deliver speed, convenience, and low friction for our users,”

“We selected Veriff as a partner due to its product and business support, as well as its proven track-record of safeguarding platform users. We were looking for a partner that could help us reduce friction and implement protections in the user onboarding process. Veriff has been able to help us do this and so much more.”

“Providing our users with a safe and secure platform has always been a top priority at Webull, and Veriff has helped us to do so. Compared to previous partners, Veriff has been able to support us in identifying fraudulent activity accurately and effectively – even as platform user numbers climbed.”

“Working with Veriff means we are constantly monitoring the balance that we are keeping here, so looking at completion rates, user feedback, time to verification, and also fraud detection rates. So it’s not a one-time decision, it’s an ongoing optimization between us and Veriff that is helping to constantly make our service better.”

“The technology is super accurate but also works quickly enough that the user doesn’t feel as though they are jumping through hoops. It’s also sophisticated enough so you catch fraudulent attempts.”

“What Veriff has helped us to achieve is to make the whole verification process feel really seamless while also maintaining high security standards,” Sikora said.”

“Veriff’s team really understands the mobility space and the specific challenges they have  evolved alongside us. Fraud trends are always changing and you need a partner who can adapt with you.”

“Veriff is not just providing a pass and fail verification service, but they also extract the document information we need. That allows us to use the data for platform-side fraud prevention measures. So it has become an integrated part of our security ecosystem.”

“We have been working with Veriff since day one to meet all the regulatory standards here and that speaks volumes about the partnerships.”

“A fraudulent ID was submitted and not caught, and it was later discovered that this was a case of identity theft. That is a costly mistake for us and it quickly became apparent that help was needed in this area. That’s when we turned to Veriff and I feel completely comfortable that we are now in very good hands.”

“Had it been painful and cumbersome for me to submit a copy of my own driver’s licence, I probably wouldn’t have continued the conversation. But sure enough, it was relatively simple and straightforward. I remember speaking to one of my colleagues and saying, ‘I just verified with Veriff and it literally took me a minute’.”

“We haven’t had complaints,” Adriana says. “The process feels like a natural step inside the platform, not an obstacle.”

“Customers aren’t handing their licence to a random person or sending photos over WhatsApp,” Adriana explains. “They’re verifying through a secure, trusted third party.”

“It’s a strong reassurance for owners,” Adriana says. “They get an added layer of security at no extra cost, and it solves a problem they were really struggling with.”

“We needed an automated, fast, and accurate solution to verify the identity of our students not only during the enrollment period but throughout their entire journey in the academic program. Veriff makes it possible from the perspective of accountability, safety, and security and allows students to enroll in our academic program online anywhere in the world.”

“I just want to reiterate how great it’s been to work with you. Your responsiveness has been key, especially given our tight integration timeline. Your approachability and transparency stand out – finding documentation on your website is straightforward, and when unsure, you quickly direct us to the right resources. This has been particularly beneficial when working with clients where timely access to documentation is crucial, especially when requirements come up after the fact.”

“But we have seen some other unintended benefits too. We are able to offer a much better customer experience to our biggest customers because once they are verified there is no more KYC friction for them, they can order with no blocks on their account at all.”

“We have not had a chargeback incident since we started using Veriff,” she said. “So we have a 100% fraud prevention rate so far – and given that preventing fraud was the main driver of this relationship that is the metric that matters most.”

“Speed was absolutely critical for us,” Tatiana said. “Oftentimes when you go searching for a service the vendor wants to offer you some demo or have a video call, but I didn’t have that time. I needed something like today because tomorrow there may be another chargeback and we would have been done.”

“Not only was it impacting the customer experience, but it was a lot of work to manage internally. So we decided we needed a solution to help us and Veriff has been the answer to all of these problems.”

“We tried to implement some in-house solutions to fix this – such as blocking multiple orders to the same address or blocking orders to addresses that didn’t match the payment detail address – but we found that too many genuine customers were getting stopped from making transactions. We might have a contractor, for example, who is ordering for houses he is working on so of course his billing address does not match the delivery address, and of course they are making multiple orders.”

“Fraud was really hurting us,” Tatiana explained. “If our goods were cheaper we could maybe absorb these fraud losses, but they are not. We are a relatively small business and it would not take many chargebacks to put us in a really difficult situation.”