Kelley Create

““Once Terry demonstrated how Kelley’s mailing system worked and what they could do to help us serve our members more efficiently, the choice was easy.””

““If there’s ever an issue with our mail solutions, it’s resolved quickly with one phone call. We never have to worry. Kelley has our back.””

““ When Kelley Create showed up, we were ready to roll. “”

““ Without Kelley Create, we wouldn’t be doing all the stuff that we’re doing. “”

““ The transition to Kelley Create and the Mutoh wide-format printer was a breath of fresh air. “You all are high class,” he says. “You give instead of take. You’re a delight to work with. “”

““ What had been either a daily or at least multiple-times-a-week issue became a non-issue. It couldn’t have worked out better for us.”

““ They [Kelley Create] showed interest in the problem, more interest in fixing the problem, and hooked up their secure cloud fax service for us within a few hours… “”

““ Kelley Create solved it quickly. Suddenly, invoices were scanned, coded, and approved with minimal human touch, saving up to 40 hours a week and freeing us to focus on what really matters “”

““ What Kelley Create helped us build through Copilot has saved us so much time, frustration, and money. It’s made us significantly more efficient. “”

““ Kelley Create’s ability to stay one step ahead of our IT needs, and know what might go wrong before it [does]… that’s a key component of our partnership. “”

““ People don’t quit on companies; they quit on people. With Kelley Create, we’ve got partners who care about our success as much as we do. “”

““ Their support team is responsive and proactive. They don’t just fix problems; they help us plan for the future. “”

““ Kelley Create had the best balance of partnership, cost, industry understanding, and the ability to work with real humans who don’t always click on the buttons they are supposed to. They understood us. “”

““ Kelley Create jumped right in, the transition was smooth, professional, and there was zero disruption to our business “”

““ Security and infrastructure are very important, but we didn’t have the budget or need to hire several full-time specialists, so partnering with the experts at Kelley Create made a lot of sense for us. “”

“We’re a family-run business. So once we are established and happy, we work with suppliers long-term as if they’re part of our family. That’s why for my entire 23 years here, we’ve been with Kelley Create. They’re our family.”

“Kelley Create brought insight, knowledge, and an ability to navigate difficult situations,” said Shae. “That’s huge for me. They were respectful and worked hard to evaluate both the systems in play and the people on the team, so we’d have buy-in because change is hard for everyone.”

“Working with Kelley Create means we know we have what we need every day to make the right decisions. For a nonprofit operating on thin margins to support the community, that feels pretty awesome.”

“I’m most proud of our uptime, to keep it all operating so we can continue to make money. Without our connection with Kelley Create and their repository of knowledge, it would all go out the window. They treat us right, they’ve grown with us as we’ve grown with them, and together we sell tickets 365 days a year,”

“Kelley Create is going to push hard to get us back up and running,” said Mr. Sandberg. “Having that advocacy is huge. Nobody advocates like Kelley Create.”

“Kelley Create lays out solutions in lockstep with the hit-or-miss nature of our revenues so we don’t break the bank,”

“We are a 365-day-a-year business that makes money mostly on weekend nights, so support 24/7 is a huge thing for us. If we can’t process credit cards Saturday night, well, that’s a stomach-dropping loss. Kelley Create understands they need to keep us selling tickets no matter what, and they always come through.”

“When everything failed with that other provider, the weight on our shoulders was unbearable. Kelley Create lifted that weight, said ‘we got this,” took the time to listen, then quickly implemented the solution while treating us fairly, including pricing transparency, expectations, and all that. Now, I’m both confident and thankful I met Kelley Create,”

“We were looking for a fix that could happen now, immediate implementation,” said Mr. Frey. “So Kelley Create’s reaction was key. They showed interest in the problem, more interest in fixing the problem, and hooked up their secure cloud fax service for us within a few hours of our initial meeting. I had the first few fax numbers up a few minutes after that.”

“The only way to communicate patient information to the Washington State Department of Health, well, it must come through on fax,” explained Mr. Frey. “But with Kelley Create running our secure cloud fax, I don’t worry.”