SurveyMonkey

“We’re able to demonstrate through surveys that we’re positively impacting our members’ decision-making and easing their burden as they face complex, life-changing moments.”

“Without SurveyMonkey, it would be impossible to know exactly what everybody is experiencing at an event of this size. The ROI of using SurveyMonkey is very high—we gain powerful insights that shape the future of Gen Con.”

“Leveraging SurveyMonkey to truly understand from the fans what’s most important to them has guided almost all of our strategy over the course of the last several years.”

“With SurveyMonkey, we’ve been able to collect feedback from both our customers and employees, prioritize what they need, and build that into our strategies. Having those voices represented was transformational.”

“SurveyMonkey allows me to be very effective as the insights guy at my company. My role is to bring the voice of the customer to stakeholders throughout the organization, and SurveyMonkey makes that possible.”

““Gen Con is The Best Four Days in Gaming™,” said Martin. “But it’s our community that makes it extraordinary. SurveyMonkey helps us to continue to welcome them to our tables.””

““We want each convention to exceed the previous, so we value having a hoard of data and insights from our attendees to guide us towards better business decisions. SurveyMonkey helps us make the winning move at exactly the critical moment—an invaluable tool for creating a memorable experience for everyone.””

““We’ve made a number of business decisions based on insights from SurveyMonkey,” said Gen Con President David Hoppe. “We've moved toward driving more inclusivity and building experiences that speak to our audiences.””

““Without SurveyMonkey, it would be impossible to know exactly what everybody is experiencing at an event of this size. The ROI of using SurveyMonkey is very high—we’re able to gain powerful insights that really shape the future of Gen Con.””

““We have some of the most passionate fans on the planet, and they want to be heard,” said Jackie Martin, Director of Marketing. “SurveyMonkey helps us listen at scale to our base, and has even pointed us at new audiences we can tap into so we can keep growing—and keep gaming—for the next 50 years.””

“SurveyMonkey has really allowed us to ensure that we are getting the feedback and perspectives of everybody across Canada, regardless of who is in that position of power. The decisions are being informed by the community and not just by the board members who sit on the board.”

“I can say unequivocally we wouldn't see our success without it,”

“Being able to have meaningful conversations, understand how people are really feeling, and build continuous feedback into the way we operate has been transformational. I can't imagine doing it in such an organized and effective way without SurveyMonkey.”

“This entire experience empowered us to continue using SurveyMonkey to stay curious about what our community needs next,”

“The point of scoring the art was not to say that this Monet piece is better than that piece,”

“We don't get anywhere without running the first few surveys with just a couple hundred users,”

“When you're running a clinical study at this scale, it's not just about the sample size. It's about managing complexity without sacrificing the science. SurveyMonkey allowed us to do both.”

“The SurveyMonkey Power BI integration helps us turn huge amounts of data into actionable insights. It makes it easy to drill down and look at different customer types or specific markets at a granular level.”

“SurveyMonkey is an easy platform that allows us to engage our customers to understand where we can improve and hear firsthand about our customer experience.”

““We’re able to demonstrate, through surveys, that we’re positively impacting our members’ decision-making processes and easing their burden as they face complex, life-changing moments.””

““We leverage the HIPAA-compliant features in SurveyMonkey Enterprise to make our member chats more effective. That leads to better clinical outcomes.””

“It showed us how valuable survey metrics are, and how valuable perception is to our customers, and it pinpointed areas where we can make improvements to our bottom dollar in our profitability.”

“We were able to pinpoint that an on-time performance increase on our survey score generates a specific amount of additional revenue. And that was a game-changer,”

“Within a few months, our NPS was up almost 15 points. SurveyMonkey changed the way that data was getting into people's hands and it changed what they were able to do with it.”

“SurveyMonkey checked off two buy-in factors: SurveyMonkey understands GDPR. SurveyMonkey gets Salesforce. That’s huge for us.”