Delight.ai

“We chose delight.ai and Anthropic Claude for three reasons: accuracy for QA work, supplier access management, and scalability for future AI services.”

“We conducted tests and POCs with several chatbot providers and were quite disappointed. Delight.ai's accuracy and flexibility, paired with Claude, solved the problems others couldn’t.”

“Unlike other AI services, delight.ai comes with built-in features like two-factor authentication and message filtering by default, allowing us to seamlessly implement the service while meeting the high-security standards required by a large enterprise like ours.”

““we’re just at the start of that… and it’s going to be a great journey.””

““morale is up, and agents are doing more interesting, meaningful work.””

““A single platform built to handle the whole journey will always outperform a stack you have to glue together yourself.””

““Our agents never ask for context anymore—because they already have it. That alone changed our entire support operation.””

““We already trusted Sendbird to carry the conversations that matter most: tradies talking to homeowners. Support had to match that experience. It had to feel just as familiar and just as fast. When we realized we could run both on the same platform, it was an easy decision. It made the whole experience simpler and more intuitive for our tradies. It gave us continuity we’d been chasing for years.””

““We weren’t looking for a stack of point solutions. We needed a single, cohesive platform that could support the entire customer journey end to end. delight.ai + Sendbird comms suite is the only way to support the full customer experience for businesses like ours.””

““AI is moving too fast to be treated like a traditional build. It’s a new space, evolving in real time. We didn’t have all the specialist expertise in-house, and trying to develop it ourselves would have slowed us down. Partnering lets us move faster, learn faster, and deliver value to our marketplace much sooner.””

““Introducing the Delight AI agent was the catalyst that truly brought AI technology into our business.””

““Customers seemed surprised by how natural the AI felt. They also highly praised how Hanssem agents seamlessly took over when the AI consultant couldn't resolve issues. This helped build trust.””

““AI doesn’t seem perfect from day one. What matters is continuous improvement and clear accountability. The delight.ai Agent's 90%+ accuracy rate during our POC gave us the confidence we needed.””

““Delight.ai is more than a vendor. They're a true collaborative partner who works alongside us to solve challenges from the same perspective. Through this partnership, we've been able to build and scale our AI capabilities with confidence and speed.””

“Voice AI gives us the capacity to actually get ahead of issues—reach out before the emergency call comes in. That changes the entire relationship with our customers.”

“Our best people shouldn't spend their days reading addresses back and forth. They should be solving problems and calming frustrated customers. That's what humans are good at.”

“Our customers don't want to navigate phone trees or wait on hold. They want to talk to someone who can help. We needed technology that feels like talking to a real person—because that's what our brand represents.”

“Delight.ai was a nice option for building our AI chatbot because there is great documentation, the platform is easy to build upon, and our developers are already comfortable with it. We looked at other solutions, but there was a real sort of plus for us using delight.ai because it meant we didn’t have to learn another code base. Having access to the GitHub repos was invaluable because that was just like keys to the castle in a way. We could get the AI chatbot up and running in just one day.”

“We’ve been live with delight.ai for a few months and immediately the reliability of the solution has supported more quality conversations and a more trusted relationship with athletes that you just can’t put a price tag on,”

“These bots are not necessarily something you just implement with OpenAI, where you just have a model to respond back,” says Auerbach. “It's a lot more dynamic where athletes can ask follow-up questions. This adds a personal touch to the experience that has helped us grow our community.”