Dialpad

“Expanding into new markets is much easier with Dialpad. Setting up new employees used to be a headache—now, it’s fast and seamless due to the integration with Google Workspace.”

“Every department now manages its own users, and reporting is automated. IT isn’t stuck handling these requests anymore,”

“Before Dialpad, telephony took up a lot of our time. Now, it practically runs itself.”

“When a customer calls, they need answers fast. Our receptionists in Rotterdam use Dialpad to route calls to the right person immediately—no endless transfers.”

“Dialpad’s Google integration made our transition seamless. Now, every office is on the same system, and everything is managed centrally. It saves us time and makes IT’s job much easier.”

“There are only a few solutions out there that could handle this, and I’m so glad we ended up with the best because it provides us with all of the flexibility and solutions we needed to provide excellent customer support remotely.”

“With Dialpad, we were able to do that, because it’s in the cloud, therefore everyone can take the phone calls for all of our customers wherever they are,” said Fernan Elacio Kalaw, Director of Customer Support at InfoTrack.”

“Using Dialpad's Sell has improved the way we engage with our customers. These AI-powered features streamline our sales process, allowing us to focus more on building relationships and closing deals. It's a game-changer for our sales teams!”

“Our reliance on the call transcription and AI Recaps in Dialpad meetings is instrumental,”

“Being able to reference back to actions taken and timestamps has proven useful time and time again,”

“Our IT department uses Dialpad meetings to host maintenance windows & outage remediation type calls.”

“With live call dashboards, leadership can easily see what their team is up to, even in a remote environment, and step in where needed,”

“With Dialpad Sell, managers can listen in to live calls as well as listen to call recordings, stay close, and provide real-time feedback to new reps.”

“Our sales groups use Dialpad via a Salesforce integration today, helping prevent them from swivel chairing between applications so they can focus on selling.”

“The care that Dialpad has taken with our account has been awesome. They’ve been super helpful whenever I have a concern, so as far as I’m concerned, our account managers are rockstars.”

“A lot of our sales folks like using the Dialpad widget within Salesforce, because it just lives in their Salesforce tab. So they can work straight out of that through a single pane of glass. That’s been especially appreciated,”

“Being able to switch between the desktop and mobile interface has been big. When I’m on a call and have to step away from my computer, I just hit a button and the call flips from my computer to my phone as I’m going out the door. With most other platforms, you don’t really find that kind of seamless transition.”

“We were all forced to completely change the way that we work, and the PBX system simply would not have worked at that point. And so the fact that we switched over to you guys six months prior is an incredible blessing, because that made my job worlds easier.”

“It’s such an intuitive system. When I’m training users on it, I’ll familiarize them with the interface, but it’s mostly just showing them where to find stuff. Once you see the interface, you can easily figure out what to do with it.”

““Before, we were closing 1.2% of deals. This year, we’re closing about 4.8% of them, thanks to perfecting our qualifying and increasing call quality. Our pipeline also almost doubled in the last 12 months—we did $10 million top-of-funnel,” says Theo. “I’ll massively attribute our success to outbound calling with Dialpad.””

““Being able to hear what each other is saying and listening in on calls together helps our reps feel like they’re working together as a team.””

““With coaching groups , we’ll jump on a call together and listen to each other’s calls. Call monitoring lets us tune in and out of the calls whenever we need, which is really helpful with our fully remote team,””

““We use sentiment analysis to see whether it’s a good call or not,” says Theo. “It makes it easy to manage what to look at when reviewing calls because our team makes hundreds of calls daily. After we listen to the calls, we send everyone a Loom video with feedback points for the team.””

““Dialpad was the only company that allowed us to port and license phone numbers how we needed to, and you also had a good international dialing rate,””

“Dialpad WFM has removed the phone-anxiety for our agents. Its smart rules allow us work through queries on an equal footing for both phone and email.”