Help Scout

“It’s rare to find a company that blends great technology with exceptional service. Clearly, the leadership knows how to cultivate a team that is knowledgeable, helpful, and refreshingly honest.”

“We now have a calm, measurable, and accountable approach to support that ensures our customers receive timely and quality service.”

“It takes a lot of manual effort, busy work, and aggravation out of the support process, so we can focus on what really matters — helping each other and creating a better experience for our customers.”

“Our team was able to teach themselves Help Scout in a day. It's like using a shared email inbox — just way more robust and better looking.”

“Everything I need for my customer support without the complexity of Zendesk.”

“Help Scout has completely changed how we operate as a support organization. Its brought us structure and flexibility at the same time.”

“I've tried every single help desk on the market (and continue to evaluate new solutions), and yet I keep finding myself coming back to Help Scout.”

“Not only is it part of our daily work life, it's such a well thought-out tool for doing email support that I can't imagine living without it!”

“The ease of use is simply there. I've used several other ticketing platforms and by far, Help Scout is superior.”

“Help Scout was the modern customer service software solution that was exactly what we were looking for. From the feature set to the pricing model, Help Scout has been great for us.”

“Excellent UX. It’s just pleasant to use. There are no distractions, but functionalities are right there when you need them.”

“Help Scout has helped us reduce our workload by 50%, making our team twice as productive”

“Back when I was the sole support person at Padlet during its early years, Help Scout was my rock—it made it possible to manage everything on my own for six years!”

“It is the best platform to manage the customer support. Also it is an amazing way to interact with my colleagues and quickly get feedback. A real must for remote team work.”

“It's simple to use and every time I have an issue or question I email customer service and I get a reply within in minutes.”

“Great support. Whenever I have a question, Help Scout's reply is fast and accurate. In terms of feature suggestions, I feel like Help Scout actually listens.”

“Help Scout is by far the best support product I have ever used.”

“H elp Scout is intuitive and easy to set up, yet powerful enough to provide much-needed insights into support roles.”