Itential

“Itential has been instrumental in our journey to modernize and automate SCE’s network infrastructure. By providing a centralized orchestration platform, we’ve been able to create a vendor-agnostic automation framework that scales across our entire network – from Zero Touch Provisioning for Cisco refreshes to MPLS transport, firewalls, and beyond. With automation at the core of our strategy, we’re not just improving efficiency-we’re redefining how utilities manage network operations in the age of AI and digital transformation.”

“Itential definitely is one of the products that has helped us massively in delivering innovation quickly. The support, the technical features, the level of innovation Itential is bringing in this space – that’s what’s accelerated us.”

“When you’re operating infrastructure at Lumen’s scale, the question was never whether AI could help – it was whether we could trust it in production. Itential FlowAI answered that. Our teams were building production-ready agents in minutes, within the same governance and access controls we already rely on. As we build the next digital backbone for AI, this is the next evolution in our journey with Itential – and it’s redefining how we operate networks at scale.”

“When you’re operating infrastructure at Lumen’s scale, the question was never whether AI could help – it was whether we could trust it in production. FlowAI answered that. Our teams were building production-ready agents in minutes, within the same governance and access controls we already rely on. As we build the next digital backbone for AI, this is the next evolution in our journey with Itential – and it’s redefining how we operate networks at scale.”

“Once we saw what the model was finding, we knew our old process couldn’t keep pace. Standing up remediation in days instead of weeks meant getting help finding what mattered and building the fix, fast.”

“We’ve made the work repeatable. Next, we want agents to help us understand what needs attention and move approved work forward, with our engineers in control.”

“The value is in what our engineers can do with that time. We can put more attention into improving reliability and supporting growth because routine delivery takes less effort.”

“Itential let us take the automation we trusted and make it part of a complete process. Our engineers spend less time managing handoffs and more time improving how the work gets done.”

“We had automation in place, but our people were still connecting the dots. As we grew, that coordination was becoming a bigger part of the job.”

“The platform paid for itself the first time we didn’t have to babysit a router through an upgrade at 2 a.m.”

“We weren’t looking for another tool to manage. We already had NetBox, SolarWinds, ServiceNow: what we didn’t have was anything orchestrating across them. Itential didn’t ask us to rip any of that out. It just finally connected it.”

“You’d be surprised the tolerance of pain we’ll go to in order to keep these OT environments segmented, with no persistent connections external.”

“There will be a time when we’re managing all of it ourselves. This tool is going to be really helpful in getting us there.”

“With Itential, a group of people will build the scripts, and a group of people will consume those scripts for their day-to-day deployments. All they do is fill in the form.”

“We would still need more people, but not in a way that we’re adding 100 people to the team.”

“Since we deployed Itential, the speed at which we are developing automations and innovation has increased massively.”

“Self-service was always the goal. What we didn’t realize was how quickly we would be able to deliver with Itential.”

“By implementing standardization and delivering network services, we’ve really reduced the risk of downtime. We can say with a good degree of certainty that network faults we encounter are coming from changes we haven’t automated yet with Itential.”

“The coupling of Cisco NSO + Itential offers great flexibility in building our automated services and at the same time transforming Telecom Italia’s department’s interaction, enforcing a business-oriented view.”

“We’re going to go from focusing on that operational, mundane stuff, to solving complex challenges – because automation will help you do the trivial.”

“Once the process was orchestrated, it stopped being fragile.”

“We weren’t short on demand or investment. We were short on a way to execute consistently at scale.”

“Anything that acts as a force multiplier helps, Itential lets us build what we need without waiting on developers.”

“We don’t have a lot of developers to help us plug APIs into things. We run a really lean IT organization.”

“Itential is the vendor agnostic abstraction layer. Everything is just an API. Everything looks the same, regardless of what is underneath – and that is exactly the foundation you need before AI can act on your infrastructure.”