LearnUpon

“Its simple design makes it super easy to use for our customers. Plus it looks good. We never get questions on where to find things.”

“We’ve reimagined our implementation process, adding LearnUpon as a seamless and necessary part of each onboarding.”

“LearnUpon has been a great tool. We've only really just started the groundwork and there's lots of potential for really maximizing what we can do with LearnUpon and what it could do to complement our training programs overall.”

“I really appreciate the fact that I could be in a meeting and if a question comes up, I know I can go to the customer support team. They're really good in terms of getting back to me quickly so that I can go back to my teammates with an answer.”

“LearnUpon allows me to create videos and content to promote our new features. I put them into the LMS, then with the enrolment feature, I send an email to everybody letting them know "Hey, there's this new feature coming out in a few months, take a look". It entices them and the end result is that they want to upgrade. It helps our revenue at the end of the day.”

“I want the focus to be on our software and not how to use the LMS. LearnUpon is easy-to-use from an end user's perspective because it complements our regular training. It's also simple to use for our administrators. It’s easy to grab reports and share those numbers with my leadership team.”

“Our user manuals, videos, slide decks, handouts, and reference sheets are all in LearnUpon. We also use LearnUpon to host a repository of the webinars we run. It holds everything.”

“We have customers that are highly engaged early on with LearnUpon. When somebody is a champion for really believing in education and training, you'll see those people logging in and you'll see the logins increase. When we do training with LearnUpon, we have better questions, better question outcomes, and a better understanding of the process.”

““Taking these courses is a way to ensure that partners are describing Telkonet correctly. We provide energy management platforms, not simply thermostats. Training partners on how to market and talk about our products is really important.””

““I love LearnUpon’s support. I love the people. So much in this world boils down not to the company, but the people.””

““It’s easy for me to check what training they have or haven’t completed. It’s a beautiful thing being able to track that.””

““Face-to-face training is enhanced because of the training partners complete online before live sessions. Partners are able to ask more informed questions, and they're able to discuss topics more in-depth because they've already covered all of the basics.””

““When our partners complete online training prior to installing our products, support requirements are reduced by 90%. That means only 1 out of every 10 sites requires additional installation support when online training has been completed.””

““We moved to 100% virtual due to COVID. We’ve cut so many costs in terms of travel expenses and number of trainers that we probably won’t be going back to in-person any time soon. So we want to make our online programs even better; make sure people are retaining the information, and keep showing the correlations between learning and the KPIs.””

““We are at less than half of the industry average for turnover, which can be as high as 70%. That’s because we have a big emphasis on retaining employees and growing our own. Over 80% of general managers have come up through Sonic and we can track advancement percentages from our leadership academies through LearnUpon.””

““One KPI we're really proud of is time to proficiency for new sales and service advisors - it started out at 60+ days and now we’re at 30. We can show correlations between training data in LearnUpon and the number of units and products sold to see from the point of training through training and after to see how their numbers increased.””

““It used to take me up to two days to run a report because I had to do a lot of clean up. Now it’s 30 minutes tops.””

““It’s just so easy to use, search and access content. Employees just flow through the training. It’s really easy to get them to take courses and complete the assignments and exams.””

““LearnUpon solved all of our pain points in one swift move; the platform is user-friendly and mobile, it’s easy to create content, and we know the reporting is accurate. It also helped our budget a great deal.””

““Other tools were cumbersome. It took continuous input to keep a program going, employees wouldn’t use them so we couldn’t re-enforce our training, and we didn’t know if the reports were factual because we would find multiple answers to the same question.””

““We’re a lean team and LearnUpon makes our job easier so we can focus on improving our programs, achieving our KPIs, and ultimately making Sonic the best place to work and shop.””

“LearnUpon provides us with the chance to interact with our coaches across the country, and train them to be the best coaches in the business.”

“We were growing as a system and needed to improve our training process among coaches across the U.S. and Canada. We wanted to transition to an LMS so we could update our training more frequently and be able to track system use among our franchise owners.”

“As a franchise system, we needed the ability for multiple access levels and LearnUpon is setup to fit our needs perfectly. We didn’t have to squeeze anything to fit right, it seemed like LearnUpon was built for that purpose.”

““We wanted a platform that would work for all facets of the company. Internal training for employees, external training for customers and on the partner side too. The fact we can do all of this at the same time and we don’t have to buy additional licenses for users to log in means multi-portals are an invaluable feature for us.””