OneSignal

“Bringing data from our CRM systems into OneSignal has been a helpful unlock in understanding what our audience looks like within the app and given us a much better perspective into how to reach them.”

“Since rolling out our mobile push marketing, it’s now our third top driving channel in the app for sales.”

““It's been great. [OneSignal] has been stellar. They've been really responsive when we need them. We haven't too much, honestly. Everything's really user friendly and we haven't really had any major issues,” said Urbanowski.”

““Push is deceptively hard. I would tell anyone not to mess around with other push notification solutions and just go straight to OneSignal. OneSignal was a tenth of the engineering effort as the SNS set up,” Urbanowski added.”

““I swear I’m not paid to say this, but I would tell [other CTOs] to just use OneSignal,” Urbanowski said, “Honestly, thinking of the number of hours we spent setting up SNS only to remove it, it wasn’t worthwhile. If you’re not using a platform like OneSignal, then you’re building it yourself, and that takes a long time.””

““[OneSignal] has made it super easy. It’s like we can send push notifications whenever we need without really worrying about it,” Urbanowski explained, “Our CEO is able to manage everything in OneSignal without any assistance from me or anybody else, which is really great because he doesn’t have a hugely technical background.””

“We have a huge user base and our content goes viral in various countries from time to time. OneSignal is really enabling us to expand our reach and convert users during these high-traffic events.”

“OneSignal has very much been part of our evolution; we're excited to see what else is possible in the digital experience landscape.”

““The Intelligent delivery feature is great for customers when they want to send a push but aren’t sure of the best time, especially if their fans are across multiple time zones.””

““The scheduled push feature was fantastic rather than rolling out our own scheduling system,””

““great documentation, great SDK support, and an easy to use API.””

“Instead of having people pointed toward only one option, we can now give them the option to contact us directly, or solve the problem on their own.”

“There was more tech engagement than we realized... but OneSignal did a really great job of prepping us to get ready to go through the RCS process.”

“We needed a platform that could handle event-triggered messaging at scale without being clunky. OneSignal lets us build these responsive, behavior-triggered campaigns, and RCS support was essential for us this year.”

“If I don't know who it's coming from, I'm not reading it. If there's an unrecognized number, I'm definitely not likely to respond.”

“We needed a solution that provided everything we needed to fulfill our requirement for push notifications and allow for easy integration. OneSignal has helped us grow our user base, engage new users, and drive return purchases.”

“Start the process now, because it is going to change the game. It represents your brand the way you want it to, as if you were talking to guests face-to-face.”

“We want to have a back and forth conversation with our guests, and RCS is outstanding for that. We want them to know we’re not spamming them and we’re here to offer substantial value. The trust you build by showing up as your own brand is huge. So many big companies still don’t even have that.”

“Once we got approved, we went from taking a full day to send messages to delivering sometimes in 7-8 minutes at scale.”

“With RCS, speed was a game-changer for us to target people  when they’re making their decisions or for participating in current events around the community.”

“With traditional SMS it’s difficult to get 50k messages out at the right time, and it really restricted our ability to have fun with our sends. Not to mention it required a much more IT-savvy person to run it.”

“It takes constant experimentation for weeks, even months, on end to find the right combination of elements that will convert. But if you stick with it, you will start exposing valuable trends over time.”

“When people sign up, there’s an onboarding and acquisition funnel, and that’s where all the apps see the largest dropoff. It’s also where the majority of sales happen, so the way the messaging is done — from emails and notifications — is super important because that’s where the majority of traffic and business is in the app.”

“With transactional and promotional notifications, you can tell users to do things in a way you can’t in the app. Being able to tell someone their listing needs to be renewed, that they got an offer, or that they can lower the price to improve their listing — these are all key functionalities in the app, and I don’t know how I’d live without them.”

“OneSignal gives you a lot of options, from segmentation to personalization. It delivers everything we need.”