Qualtrics

“Our ability to integrate member signals, turn them into insights, and then drive actionable flows that are much more proactive has become a foundation for what we are now scaling in other parts of the business.”

“When you serve millions of Americans, you have little margin for error, every decision, every step of the process is magnified with this many customers. We had to listen carefully and learn daily from our customers, and lean into what worked well and resolve issues quickly. The tools Qualtrics provided were integral to getting us to today.”

“As Siegmund put it: "This is the power of listening to your customers. Qualtrics gave us the tools to analyze the data and help others understand its meaning. But then we had to act on the data to implement change, by making requirements easier to understand, simplifying the tool, and meeting directly with the businesses who take photos. That's what made a real difference ."”

“Successfully addressing patients' health and wellbeing is the top priority for any health system. But maybe Priority 1A is to also make it a great experience for them. Because frankly if you don’t, they ultimately will go find someone else who will provide a great experience for them.”

“The future is not about replacing people with technology. It's about using technology so people can be more human.”

“Our innovative portfolio really leads the way, but it’s so much more than just the products that we provide. … By convening this coalition that we’re a part of, [we want to] provide Voice of Employee solutions that can be implemented to create a thriving environment.”

“Every employee, from the frontline to the office, has a place here. They’re welcomed, revered and a part of the things we do. We wanted more capabilities to help unlock doors, take away resistance or friction, and understand how we can improve experiences to ensure employees continue to feel like they belong.”

“Our mantra is power to the people, and so we empower consumers with data. We're doing the same thing now internally by empowering our leaders and employees with data about the employee experience.”

“It's one thing to have feedback sitting in your computer system or in a dashboard; it's totally different if it can be in the hands of someone who can actually do something about it. Partnering with Qualtrics has opened the doors to being able to do this all across our system.”

““Qualtrics is the difference between success and failure. It’s just that simple.””

““We see a correlation between customer satisfaction and renewals. The more signals we can connect to customer satisfaction, the better able we will be to make investments that lead to increased customer satisfaction — and therefore more revenue for the company.””

““The insights that we get are just things that we never had access to before. We're really, really excited to take the next step.””

““We really needed to focus on concepts of community and belonging and welcoming and home, ” says Sarah Foley, DU’s director of brand marketing.”

“Qualtrics allows us to continually reinforce the link between employee and customer experience. When our employees are engaged, our customers are advocating our brand. That, for us, is the way forward.”

““With our HOVR line, we’ve gained a foothold in a space we didn’t have before. Now we can do that again, and again, and again. ””

“Conjoint analysis can be pretty complicated, but as with Qualtrics’ other products, the conjoint package was intuitive and really simplified things.”

“The Qualtrics platform allows for quick, scalable analysis that can be easily shared across our organization to make fast decisions and support the intuition that has underpinned our success to date.”

“Experience ID has put the customer voice into the hands of the people who are doing the work. All of our production managers and operations team members can see their impact on our customers in real time.”

““Culture isn't built through strategy decks. It's built through moments that people remember — moments when alignment occurs and people feel they're part of something bigger.””

“Qualtrics is a key tool that allows us to prioritize actions with the greatest impact on the experience. Previously we had a survey delivery provider, but to analyze the information and generate the visualizations we had to export the data, clean it, and analyze it manually. Today, with Qualtrics, we have more than a provider, we have an ally in experience management.”

“With Qualtrics, enabling the right teams to take action on customer feedback has become intuitive and seamless—this has elevated our customer experience to new heights across every moment that matters to our customers.”

““When a fleet manager tells us about a pain point, we don't just log it–we act on it, because that feedback might be about something that impacts driver safety or operational efficiency in the real world.””

“Qualtrics allows us to collect feedback from our customers wherever they are interacting with a product.”

““It is fantastic to get real feedback from the user, almost as if you’re having a conversation with them.””

“Qualtrics has put both the voice of the patient — and the tools to understand trends — in the hands of our clinical team members. As a result, we are enhancing the frequency of positive experiences and reducing friction as seen in our performance trend.”