Narmi

“The successful implementation in such a short time frame is a testament to the dedication and expertise of our team and our partners at Narmi."”

“We’re thrilled to have this solution live at record speed and grateful for our partnership with Narmi"”

“The impact of Narmi... is huge. It’s allowing us to do other things by freeing up the Call Center and the entire team. Our team has seen so much work reduction."”

“The SMB market has not been given, we don't think, a top class financial services digital experience yet. That's what Grasshopper has set out to do with the help of Narmi.”

“It was like working with part of your own internal team. It wasn't just 'hey, by the way, we did this.' They worked with us before, during, and after.”

“We couldn't have experienced that growth without Narmi. The amount of friction that Narmi removed for us in that process is really what made it so successful.”

““We’ve tried promoting CDs online before, but they never gained traction, until now. This campaign proved digital works.””

““Partnering with Narmi has positioned us to exceed our growth expectations by attracting a wider audience of prospective members and making the process easier than ever. The implementation of Narmi’s digital account opening solution reinforces our dedication to offering the highest quality products, simple solutions, and relationship-focused banking that our members deserve.””

“We’ve noticed less calls because we are able to resolve more issues using Narmi’s support feature in Digital Banking.”

“From a service standpoint, [we] can service members quicker, because it’s much easier to navigate.”

“The new platform definitely has a more current/relevant appeal compared to our old one.”

“Narmi made it easier for members to move money, whether it’s to another person or to another bank account in their name. From a member standpoint, they didn’t complain about the system before, but they were doing these transactions somewhere else. Now that they know that we can do it, they are doing it with us. And that’s critical to maintaining members and the growth of members.”

“Greater Alliance prides itself on being a forward-thinking, growth-oriented credit union, but as we continue to grow, it’s important that we stay true to the mission we created back in the 1930s, which is to provide the best financial services to our members. We chose Narmi because it shares the same mindset. They challenge us to give our members the most modern digital banking experience, and Narmi’s digital account opening and digital and mobile banking platforms have changed the way our members bank.””

““Grasshopper has the continued philosophy of engaging with fintechs to create an Amazon-like experience. We’ve partnered with Narmi to help onboard fintech partners as it relates to additional embedded finance offerings, as well.””

““Inside the small business community, you have an evolution of the types of people who are engaged in SMB today. They’re different from how they’ve been in the past – they are technology oriented and therefore the demand for a digital product has been pretty strong.””

““I think about things in simple terms: Time and Friction. Reducing the friction of working with a financial services company for a small business is the number one experience that we're constantly focused on. We need to think about what a small business does every day, what takes time, and how we can reduce friction in that experience. Some important questions to ask are: How many questions does a customer really need to answer? How many clicks and how long does it take? How do you navigate the website? Does it make sense? Can you track your wire transfers?””

““With needs unmet by the traditional banking system, small businesses are eager to find services and technology that will help them grow…all of this work has been done as a way to expand Grasshopper’s mission of providing a superior digital banking experience for the business and innovation economy. The SMB market has not been given, we don't think, a top class financial services digital experience yet. That's what Grasshopper has set out to do with the help of Narmi.””

“We may be an $880 million institution in Southeast Missouri and Northeast Arkansas, but we have the same products and services as any fintech or national megabank out there. We just offer it with a real person. Don't be afraid to do business with these community financial institutions. Banking has evolved. The geographical boundaries are gone. And when you call us, you're going to get a live person who can actually help.”

“Your system is giving us a real total view of that particular customer. If they walk into the bank, we can visually see they match the ID. But we really don't know anything else about that person. Your system gives us that total view.”

“Narmi offered the most adaptable solution. Other providers didn't have that flexibility. Narmi allowed us to continue implementing our workflow, how we vet customers, how we place them in the right product. That was the deciding factor.”

““We knew that if we were going to do this, we had to do it in a way that would compete with the big players,” said Inendino. “As a smaller community bank, we’re accustomed to our technology being functional but not necessarily sleek. Offering something purely functional wasn’t going to cut it. We needed a partner that could provide a solution that felt fresh, innovative, and ahead of its time.  This commitment to quality ensured that the experience we offered wouldn’t just meet expectations but exceed them.””

““We are thrilled to be recognized as one of the Top 10 Digital Banks of 2024,” said Campbell. “This achievement reflects our unwavering commitment to embracing digital transformation and enhancing the way our customers engage with their finances. It’s a testament to our forward-thinking strategy and our drive to provide superior banking experiences for all our customers, both locally and across the nation.””

““The Narmi platforms give us the ability to expand the Evergreen brand and acquire deposits nationally, which fits perfectly with our business model as we're already operating as a national lender,” said Inendino. “With the combination of the Narmi platform and our attractive deposit products, we feel well-equipped to compete with the major online banks.””

“"We're thrilled to have successfully launched the Narmi platform across all three of our brands. This marks the first step in our broader digital transformation strategy," said Darin Campbell, President & CEO of Evergreen. "Over the past 17 years, we've built one of the strongest-performing community banks in the country. Looking ahead, we are laser-focused on executing our strategy as a tech-savvy bank with a national footprint, dedicated to providing superior products, services, and experiences for both borrowers and savers alike."”

““We wanted to enhance the offerings for our existing customers while also delivering a top-tier experience for new users,” said Inendino. “We sought a partner who is forward-thinking and agile, with a strong emphasis on user experience. Additionally, we wanted a partner with an open API and Application Framework to give us the flexibility to introduce new customer-centric products and services as technology rapidly evolves.  This approach ensures that we can continuously innovate and adapt, staying ahead of the curve in an ever-changing financial landscape.””